Becoming a guide for pilgrims in a time of secularization

Abstract

The goal of this case study is threefold: first, to introduce the concept of postmodern pilgrim, leveraging on two pilgrimage experiences in Switzerland; second, to propose a model (PEARL) for developing training modules for pilgrim guides; and finally, to make concrete pedagogical suggestions based on the proposed model, which point out the effective uses of ICT applications. The model is based on the concepts of informal learning and reflective practice, which are also illustrated in the paper. The PEARL model is designed as an open source to be further integrated and tested.

Framing the visitor experience in sacred places

“…In line with Krešić et al ’s (2013) study, a well-organized tour, availability of visiting hours, the helpfulness and attitudes of the employees, and the role of the tour guide are the key components that the visitors pay attention to while visiting a sacred place. Additionally, mythical stories, legends and religious archetypes that tour guides tell during the visit are also important to help in framing their experience (Inglese, 2018). Moreover, the s ervice experience is linked to the framing process.…”