Be Careful What You Wish For: The Performance Consequences of Unethical Requests at Work

Smith, Isaac H.; Kouchaki, Maryam; Wareham, Justin D.

doi:10.5465/ambpp.2013.10976abstract

Cited by 4 publications

(2 citation statements)

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“…Since being required to conceal the true identity of a chatbot agent involves deceiving customers, thereby violating the ethical principle of transparency and sharing relevant information 35 , employees will indeed be likely to consider this request from the organization to be an unethical one. This perception can also impact important employee outcomes, such as the intention to leave the organization as expectations to engage in immoral conduct can elicit feelings of anger among employees 50 and negatively impact intrinsic job motivation 51 . Relatedly, when employees believe they are working for an organization that requires them to commit unethical deeds, they no longer perceive the organization to be an effective one 52 and do not support the leaders that represent them 53 .…”

Section: Theory and Hypotheses Developmentmentioning

confidence: 99%

The reputational and ethical consequences of deceptive chatbot use

McGuire,

De Cremer,

Hesselbarth

et al. 2023

Sci Rep

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The use of chatbots is becoming widespread as they offer significant economic opportunities. At the same time, however, customers seem to prefer interacting with human operators when making inquiries and as a result are not as cooperative with chatbots when their use is known. This specific situation creates an incentive for organizations to use chatbots without disclosing this to customers. Will this deceptive practice harm the reputation of the organization, and the employees who work for them? Across four experimental studies, we demonstrate that prospective customers, who interact with an organization using chatbots, perceive the organization to be less ethical if the organization does not disclose the information about the chatbot to their customers (Study 1). Moreover, employees that work for an organization which requires them to facilitate the deceptive use of a chatbot exhibit greater turnover intentions (Study 2) and receive worse job opportunities from recruiters in both a hypothetical experimental setting (Study 3) and from professional job recruiters in the field (Study 4). These results highlight that using chatbots deceptively has far reaching negative effects, which begin with the organization and ultimately impact their customers and the employees that work for them.

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Section: Theory and Hypotheses Developmentmentioning

confidence: 99%

The reputational and ethical consequences of deceptive chatbot use

McGuire,

De Cremer,

Hesselbarth

et al. 2023

Sci Rep

View full text Add to dashboard Cite

show abstract

“…We define data ethics as the process of examining and applying moral principles when managing, analyzing, and reporting data (Blanthorne, Kovar, & Fisher, 2007). Data ethics are very important to reduce long-term liability costs, negative market perceptions, scandals, and government interventions (Smith, Kouchaki, & Wareham, 2021;Zeiger, 2019). We look at five data ethics principles:…”

Section: Data Managementmentioning

confidence: 99%

Teaching Analytics in Colleges of Business

Gramling,

Rainer

2023

Proceedings of the Annual Hawaii International Conference on System Sciences

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The importance of analytics in the modern business environment has made it necessary to include analytics as a foundational course for all business majors. There is much debate on what content should be taught in analytics courses and what is the role of computational skills versus the skills needed to interpret and communicate the results that are needed as part of the analytics process. This debate points to the essential difference between analytics and statistics. We first define business analytics and discuss the three types of employees who use analytics in organizations. We point out that business users are typically those who take only the introductory business analytics courses in universities. Therefore, we discuss the business analytics process and map a two-course sequence, Business Analytics I and Business Analytics II, onto the process. We conclude out paper with a discussion of augmented analytics.

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Compliance as Management

Nelson¹

2021

The Cambridge Handbook of Compliance

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Be Careful What You Wish For: The Performance Consequences of Unethical Requests at Work

Cited by 4 publications

References 0 publications

The reputational and ethical consequences of deceptive chatbot use

The reputational and ethical consequences of deceptive chatbot use

Teaching Analytics in Colleges of Business

Compliance as Management

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