Barriers to Elderly Consumers’ Use of Support Services: Community Support in Japan’s Super-Aged Society

Ho, Bach Q.; Shirahada, Kunio

doi:10.1080/10495142.2019.1589625

Cited by 12 publications

(10 citation statements)

References 32 publications

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“…The data analysis was based on GTA and involved three coding steps: open coding, axial coding, and selective coding [13][14][15]. In open coding, we generated categories for all collected data by assigning labels to each chunk of text to briefly describe the meaning of the text.…”

Section: Methodsmentioning

confidence: 99%

Human Augmentation Technologies for Employee Well-Being: A Research and Development Agenda

Otsuki

Kishita

et al. 2022

IJERPH

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The COVID-19 pandemic has changed the style of work. In adapting to the changing work environment, human augmentation technologies (HAT) can provide employees with new options to support their work. However, the agenda for research and development of HAT for the new normal is still unclear. In this study, we set two research questions: (i) what type of technology demand has emerged among employees due to the COVID-19 pandemic; and (ii) what is the nature of job satisfaction experienced by employees during the COVID-19 pandemic? This study aims to clarify the technology demand and job satisfaction of employees during the COVID-19 pandemic. We analyzed data from in-depth interviews with employees based on a grounded theory approach to answer the research questions and proposed an agenda for the research and development of HAT to enhance employees’ wellbeing in this new normal based on the crosspoint of technology demand and job satisfaction. The theoretical contribution of this study is the development of models of technology demand and job satisfaction of employees during the COVID-19 pandemic. The practical contribution is the development of a crosspoint framework to enable the development of HAT to support work while considering their impact on employees’ wellbeing.

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Section: Methodsmentioning

confidence: 99%

Human Augmentation Technologies for Employee Well-Being: A Research and Development Agenda

Otsuki

Kishita

et al. 2022

IJERPH

Self Cite

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“…Consumption decisions and life changes are also influenced by people surrounding the elderly consumers, such as children and physicians, leading researchers to advice that services should also be promoted to family members and health care workers (Gibler et al, 1998). In some regions, such as in rural Japan, support services are also carried out by nonprofit organizations and residents' associations, based on local relationships rather than relationships based on family or health care (Ho & Shirahada, 2020).…”

Section: Thematic Analysismentioning

confidence: 99%

“…The articles relating to consumption as a collective activity are also grounded in gerontology and ableness research (Barnhart & Peñaloza, 2013). This is thus likely to be a fruitful area for research on how new technology can transform the consumption taking place in consumption ensembles (Barnhart & Peñaloza, 2013), or different types of assisted consumption (Ho & Shirahada, 2020).…”

Section: Directions For Future Researchmentioning

confidence: 99%

Elderly consumers in marketing research: A systematic literature review and directions for future research

Berg

Liljedal

2022

Int J Consumer Studies

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This paper reports a theme‐based structured systematic literature review of the growing body of marketing research about elderly consumers. By synthesizing, explicating, and relating this research, the paper offers a structured view of the past and present state of the research field and integrates it into a theoretical framework. The literature review was based on 209 marketing research articles published from the early 1970s to 2021. It identified 13 research topics, which were subsequently grouped into three themes: (1) describing and defining the elderly market segment, (2) age changes and the elderly consumer, and (3) marketing responses of elderly consumers. Based on these themes, the paper presents a theoretical framework and provides directions for future marketing research on elderly consumers. The systematic literature review thus provides clarity to a wide and interdisciplinary research field, facilitating its continued growth.

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“…With aging, some adults experience physical or cognitive decline, and some have poor health problems, such as chronic illnesses, multiple pathologies and functional weakness, resulting in a declining social role (Mittal and Griskevicius, 2016; Walsh et al , 2017). When older people reach a point in their lives at which they have limited ability to care for themselves and/or maintain quality of life through economic transactions (Hill and Sharma, 2020; Ho and Shirahada, 2020; Kang and Ridgway, 1996), they become underprivileged in the service ecosystem (Smith and Cooper-Martin, 1997). Not all elderly people are vulnerable; they become categorized as vulnerable only when they suffer a decline in their functional and social ability (Amine et al , 2021; Hill and Sharma, 2020; Ho and Shirahada, 2020; Kang and Ridgway, 1996).…”

Section: Literature Reviewmentioning

confidence: 99%

Stepping up, stepping out: the elderly customer long-term health-care experience

Lin

Chou

2022

JSM

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Purpose Demand for long-term care services increases with population aging. This study aims to develop a conceptual model of elderly customers’ health-care experiences to explore the antecedents, mechanisms and outcomes of social participation in long-term care service organizations. Design/methodology/approach Using a two-phase data collection approach, this study collects data from 238 elderly customers in a long-term care service organization. The final data are analyzed through structural equation modeling. Findings The results show that care management efforts (i.e. customer education, perceived organization support, role modeling, perceived other customer support and diversity of activity) influence elderly customers’ psychological states (i.e. self-efficacy and sense of community), leading to increased social participation. In addition, high levels of social participation evoke positive service satisfaction and quality of life, both of which alleviate switching intention. Originality/value This study is one of the first conclusive service studies focused on the role of elderly customers’ social participation in their long-term care experience. The findings contribute to health-care service marketing and transformative service research, and expand understanding of elderly customers’ health-care experience, especially in long-term care service settings.

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Barriers to Elderly Consumers’ Use of Support Services: Community Support in Japan’s Super-Aged Society

Cited by 12 publications

References 32 publications

Human Augmentation Technologies for Employee Well-Being: A Research and Development Agenda

Human Augmentation Technologies for Employee Well-Being: A Research and Development Agenda

Elderly consumers in marketing research: A systematic literature review and directions for future research

Stepping up, stepping out: the elderly customer long-term health-care experience

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