“…Overall, in this study, it is established that, in the light of RBV, performance is induced by the synergy of internal resources (Barney, 1991), which are managerial and technological knowledge. Similarly, findings of the current study, performance in KIBS firms can result from the influence of management practices and processes and organisational structures on the use of TEC (Giotopoulos et al , 2017; Michalakopoulou et al , 2021). Businesses that dedicate resources to management practices or new forms of organisation are in a better position to use new technologies effectively.…”