Bariatric Patient Experience with Virtual Care During the COVID-19 Pandemic

Hardy, Krista; Anistratov, Anastasia; He, Wenjing; Daeninck, Felicia; Gu, Jeffrey; Vergis, Ashley

doi:10.1007/s11695-021-05823-x

Cited by 9 publications

(7 citation statements)

References 8 publications

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“…Finally, as reported by Hardy et al [33], most of the patients found TC to be on a par with FTFC in terms of saving time and costs, probably because they did not have to stop working and/or travel to attend the clinic. These outcomes highlight the potential economic benefits of implementing TC in bariatric follow-up.…”

Section: Questionssupporting

confidence: 56%

“…Runfola et al [19] reported data in 19 patients who attended a video bariatric clinic, but did not give any data on any rescue phone calls needed. In other bariatric teams, when telehealth platforms were unavailable, phone calls were used to conduct follow-up clinic work, and 81.7% of the patients stated they were satisfied [33].…”

Section: Questionsmentioning

confidence: 99%

“…However, there is currently no validated tool to specifically address the effects of TC in our study population. Therefore, in line with what other teams have done [19,33], we developed a dedicated questionnaire using the Likert method to estimate patient/practitioner experiences and satisfaction with bariatric TC. As discussed above, we did not investigate the cost-effectiveness of this TC implementation program and weight-loss outcomes.…”

Section: Questionsmentioning

confidence: 99%

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Follow-Up, Safety, and Satisfaction with Tele-bariatric Follow-Up Implemented During the COVID-19 French Lockdown: a 2-Year Follow-Up Study

et al. 2023

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Background The COVID-19 pandemic was initially responsible for a global restricted access to healthcare resources including the follow-up of at-risk populations such as bariatric patients. We substituted face-to-face bariatric follow-up outpatient clinics (FTFC) with teleclinics (TC) during the lockdown. Material and MethodsWe retrospectively reviewed data collected on all patients scheduled for TC during the French lockdown period (March 15 to May 15, 2020) (N = 87). Our aims were to present the patients' outcomes at one and 2 years post-TC implementation and describe patient/practitioner satisfaction. Results Seven (8%) patients required FTFC, and 80 (92%) underwent TC (study population) for preoperative bariatric assessment (N = 3) and postoperative follow-up (N = 77) after 23.6 ± 29 months following surgery. TC was performed with video and audio (N = 46; 57.5%) or audio alone when video was impossible (N = 34; 42.5%). Sixteen (20%) patients presented at least one complication identified at the first TC and were managed accordingly. There were no readmissions at 30/90 days post-TC. At 1-year after the first TC, overall follow-up rate was 94.9% (TC: 73% vs FTFC: 27%). Patients surveyed on the main advantages of TC over FTFC (N = 46) cited: saving time (97.8%) at a mean 3.9 ± 6.4 h saved per TC, work-advantages (94.3%), and comparable relevance of TC (84.8%). At 2 years post-TC implementation, follow-up rate was 93.5% and satisfaction rate was 80%, with 33% of patients preferring to return to FTFC. Conclusions TC is a satisfactory substitute for FTFC, enabling continued bariatric follow-up during and beyond the pandemic setting without compromising patient safety. However, the modest satisfaction outcomes at 2 years highlight a need to discuss follow-up preferences in order to achieve optimal outcomes.

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Section: Questionssupporting

confidence: 56%

Section: Questionsmentioning

confidence: 99%

Section: Questionsmentioning

confidence: 99%

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Follow-Up, Safety, and Satisfaction with Tele-bariatric Follow-Up Implemented During the COVID-19 French Lockdown: a 2-Year Follow-Up Study

et al. 2023

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“…The Center for Metabolic and Bariatric Surgery (CMBS), the sole bariatric surgery program in Manitoba, Canada, transitioned all appointments to being virtually offered. Using patient-reported experience measure (PREMs), patient satisfaction was concluded to be 81.7% [ 30 ]. Additionally, Doctors on Demand, Inc., a popular telehealth company, saw considerable increases in total visit volume associated with pandemic waves [ 31 ].…”

Section: Discussionmentioning

confidence: 99%

Operational and Financial Impacts of Digital Health Technology: A Study on Canadian Healthcare System during the COVID-19 Pandemic

Jin¹,

Wang

2022

IJERPH

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During COVID-19, hospital capacity was significantly reduced to limit the spread of the pandemic. The limitations affected the efficiency of service delivery. We examined the effects of pandemic-related challenges on patient experience and hypothesize that digital health implementation increased patient satisfaction. We surveyed nationally aggregated data in hospital occupancy, hospital funding and patient experience, and plotted their correlation. We found digital health to contribute to patient experience and service-delivery effectiveness. We evaluate the benefits of digital health in context of hospital service delivery. Post-COVID-19, we recommend a continued implementation of digital health and offer suggestions to further improve its efficiency and cost-effectiveness.

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“…We would like to share ideas on the publication “Bariatric Patient Experience with Virtual Care During the COVID-19 Pandemic [ 1 ].” We agree that virtual care might be useful for management of bariatric patient. The success of the virtual care depends on several factors.…”

mentioning

confidence: 99%