Abstract:The use of e-service platforms has become essential for many applications (administrative documents, online shopping, reservations). Although these platforms have improved significantly the user experience, unexpected and stressful situations can occur. Navigation problems (latency, missing information, poor ergonomics) are not always reported to the designers. To address this problem, we propose a multimodal dataset (video, audio, and physiological data) to help implicitly quantify the impact of navigation pr… Show more
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