Banking Service Quality in the Middle Eastern and GCC Countries: Understanding the Future Research Directions

Abstract

The aim of this paper is to review some of the key studies in banking service quality area with particular attentions to the Middle East and GCC (Gulf corporation council) countries and to explore some future research directions. This paper reviews the key literatures that were published in the last three decades in various academic journals. This review generated 12 research questions both for Islamic and conventional banking services operating in the Middle Eastern and GCC countries. This paper is a desk research and guides researchers with some possible research questions for empirical tests. This paper would be useful for the researchers and practitioners as a possible guide to design the research questions, and subsequently to test the research questions in the context of the banking service quality in the Middle Eastern and GCC countries.

Islamic Neoliberalism for Jordan's Islamic Action Front in Islamic Banking and Finance

“…A lack of trust in the government and the perceived risks in dealing with it are often obstacles to or even prohibitive for governmental expansions and innovations into new fields and methods for public services, including in banking and finance (Bélanger and Carter 2008; Fungáčová, Hasan, and Weill 2019). In Jordan, and throughout much of the MENA region, bank service fees are high and there are weak or unreliable banking institutions (Al-Jazzazi and Sultan 2015, 41–42). These services are particularly important, as other savings facilities are often difficult to find and access in rural areas.…”