Banking in the cloud: Part 1 – banks' use of cloud services

Hon, Wang; Millard, Christopher

doi:10.1016/j.clsr.2017.11.005

Cited by 18 publications

(17 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Literature review Self-service technology SST refers to the technological interfaces that facilitate the production of services by customers, independent of direct employee involvement (Meuter et al, 2000). Physical contact between customers and service providers is no longer a must, and the service provider can deliver their services without interpersonal interaction (Hon and Millard, 2018;Wang, 2017). SST in banking represents a wide range of IT-based technologies (Anouze and Alamro, 2020;Mbama and Ezepue, 2018).…”

Section: The Impact Of Dissatisfaction and Angermentioning

confidence: 99%

“…Previous works have focused on these relationships in the context of services involving physical firm-customer interactions, but very few have come to associate in the same conceptual model for a bank's SST. The SST context is especially unique as there is no physical contact between the customer and the service provider; hence, the dynamic interrelationships of these variables become interesting (Hon and Millard, 2018;Wang, 2017;Anouze and Alamro, 2020;Mbama and Ezepue, 2018). With banking SST offering customer benefits, like convenience, time-saving, and customized services, their adoption and continued usage have increased manifold (Meuter et al, 2000;Meuter and Bitner, 1998;Kim and Yang, 2018).…”

Section: Theoretical Contributionsmentioning

confidence: 99%

“…, 2000). Physical contact between customers and service providers is no longer a must, and the service provider can deliver their services without interpersonal interaction (Hon and Millard, 2018; Wang, 2017). SST in banking represents a wide range of IT-based technologies (Anouze and Alamro, 2020; Mbama and Ezepue, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

Consumer responses to the failure of self-service banking technology: moderating role of failure stability

Ammari¹,

Hsouna²,

Benabdallah³

et al. 2021

IJBM

View full text Add to dashboard Cite

PurposeThe purpose of this study is to investigate the impact of dissatisfaction and anger, driven by the failure of the self-service technology of banks, on customers' post-purchase behavioural reactions, such as complaints, negative word-of-mouth (NWOM) and supplier change. The stability of the failure is proposed to moderate these relationships.Design/methodology/approachThe proposed research model was tested through data collected from an online survey of a Tunisian sample of 300 respondents, using the scenario method.FindingsThe study validates the positive impact of dissatisfaction on anger and negative word-of-mouth, as well as that of anger on complaint behaviour and negative word-of-mouth. The relation between dissatisfaction and negative word-of-mouth is mediated by anger. When the failure is stable, dissatisfied users of the self-service technology seek to enhance their negative word-of-mouth and supplier change. The results also show that the stability of the failure enhances the effect of anger on complaint behaviour.Practical implicationsBanks should invest efforts to accelerate the recovery of services to reduce consumer dissatisfaction and anger and prevent adverse behavioural outcomes. Further, they need to ensure that failures are not repeated, as failure stability activates some otherwise non-significant behavioural outcomes, like supplier change.Originality/valuePrevious works have focused on the impact of dissatisfaction and negative emotions for interpersonal services, but very few works have come to associate dissatisfaction, anger, complaint, negative word-of-mouth and supplier change in an integrative framework for an self-service technology failure.

show abstract

Section: The Impact Of Dissatisfaction and Angermentioning

confidence: 99%

Section: Theoretical Contributionsmentioning

confidence: 99%

See 1 more Smart Citation

Consumer responses to the failure of self-service banking technology: moderating role of failure stability

Ammari¹,

Hsouna²,

Benabdallah³

et al. 2021

IJBM

View full text Add to dashboard Cite

show abstract

“…Now although RBI is recommending a minimum of 128-bit SSL encryption, it is found that Kayur Vashiya Bank, Dena Bank 4 , Kotak Mahinrda, The South Indian Bank, Punjab and Sind bank, etc., are still providing 112 bit encryption which is bellow the recommended norm. If we further concentrate on the last part of the RBI advise that recommends the use of "encryption algorithms which are well established international standards and which have been subjected to rigorous scrutiny by an international cryptographer community", we would easily realize that Bank should now follow at least 256-bit encryption to be consistent with the international standards (i.e., recommendations of NIST, ENISA and IETF 5 [24][25][26]) and stop supporting SHA, SHA-1, SHA-224, TLS 1.0. TLS 1.1 and other vulnerable ciphers mentioned above.…”

Section: Vulnerability Analysismentioning

confidence: 99%

How vulnerable are the Indian banks: A cryptographers' view

Pathak¹,

Sharma²,

Dey³

2018

Preprint

View full text Add to dashboard Cite

With the advent of e-commerce and online banking it has become extremely important that the websites of the financial institutes (especially, banks) implement up-to-date measures of cyber security (in accordance with the recommendations of the regulatory authority) and thus circumvent the possibilities of financial frauds that may occur due to vulnerabilities of the website. Here, we systematically investigate whether Indian banks are following the above requirement. To perform the investigation, recommendations of Reserve Bank of India (RBI),

show abstract

“…Commercial and retail banks use big data analytics tools such as data mining, query and reporting, data visualization tools, and streaming analytics, to analyze data for specific business models and operational improvements. Cloud computing infrastructures are used by approximately 89% of banks globally as of 2015 ( Hon & Millard, 2018 ). Although most banks were initially hesitant to transfer core data to the cloud, the deployment of cloud services is now accepted by commercial banks to support operations.…”

Section: Introductionmentioning

confidence: 99%

Digital security vulnerabilities and threats implications for financial institutions deploying digital technology platforms and application: FMEA and FTOPSIS analysis

Edu

Agoyi

Agozie

2021

PeerJ Computer Science

View full text Add to dashboard Cite

Digital disruptions have led to the integration of applications, platforms, and infrastructure. They assist in business operations, promoting open digital collaborations, and perhaps even the integration of the Internet of Things (IoTs), Big Data Analytics, and Cloud Computing to support data sourcing, data analytics, and storage synchronously on a single platform. Notwithstanding the benefits derived from digital technology integration (including IoTs, Big Data Analytics, and Cloud Computing), digital vulnerabilities and threats have become a more significant concern for users. We addressed these challenges from an information systems perspective and have noted that more research is needed identifying potential vulnerabilities and threats affecting the integration of IoTs, BDA and CC for data management. We conducted a step-by-step analysis of the potential vulnerabilities and threats affecting the integration of IoTs, Big Data Analytics, and Cloud Computing for data management. We combined multi-dimensional analysis, Failure Mode Effect Analysis, and Fuzzy Technique for Order of Preference by Similarity for Ideal Solution to evaluate and rank the potential vulnerabilities and threats. We surveyed 234 security experts from the banking industry with adequate knowledge in IoTs, Big Data Analytics, and Cloud Computing. Based on the closeness of the coefficients, we determined that insufficient use of backup electric generators, firewall protection failures, and no information security audits are high-ranking vulnerabilities and threats affecting integration. This study is an extension of discussions on the integration of digital applications and platforms for data management and the pervasive vulnerabilities and threats arising from that. A detailed review and classification of these threats and vulnerabilities are vital for sustaining businesses’ digital integration.

show abstract

Banking in the cloud: Part 1 – banks' use of cloud services

Cited by 18 publications

References 0 publications

Consumer responses to the failure of self-service banking technology: moderating role of failure stability

Consumer responses to the failure of self-service banking technology: moderating role of failure stability

How vulnerable are the Indian banks: A cryptographers' view

Digital security vulnerabilities and threats implications for financial institutions deploying digital technology platforms and application: FMEA and FTOPSIS analysis

Contact Info

Product

Resources

About