“…using AI technologies and behavioural intention to use such techniques. Similarly, Shang and Wu's (2017) study on mobile shopping, Rahman and Hoque's (2018) study on telemedicine adoption, Dhiman et al ( 2019) study on smartphone fitness app adoption, Alam et al (2020) study on health services, Tam et al (2020), study on customer satisfaction have focused on studying behavioural intention to use the AI.These studies looked at technology use from various angles, and they made the case that factors of technology adoption intention can be used to better understand user psychology. The results, however, may be distinctly or barely different from study to study and from one context to another, so they are not consistent across all studies.…”