This paper summarizes the fi ndings of research in Bogotá, Colombia and Mexico City on the use of fi nancial services by the urban population. The focus is on the majority of persons who have no relation whatever with a formal bank, cooperative or credit union. The paper identifi es the characteristics of those who are "unbanked" and the range of reasons for their exclusion. It also discusses the multiple and considerable costs that this exclusion imposes on the unbanked population, as well as the loss in income that results for formal sector fi nancial institutions. The paper concludes by describing some measures taken to extend fi nancial services to the low-income population, and proposes the importance of linking "fi nancial inclusion" to programmes of urban development and upgrading focused on the poor in developing countries.KEYWORDS Brazil / Colombia / deposits / electronic transactions / fi nancial institutions / informality / loans / Mexico / micro credits / micro savings / unbanked
I. INTRODUCTIONEconomic literature has long stressed the role of fi nancial services in economic development, and the consequent importance of an effective banking industry. But while most experts on fi nance and development focus on the stability and effi ciency of the banking sector, few have looked at the question of access to fi nancial services, or at the microeconomic or household effects of the sector as an issue for developing countries. Although the growth of microcredit programmes has been celebrated, they continue to operate on a miniscule scale. Furthermore, lending to the poor represents only one aspect of fi nancial services, and one that, in the fi nal analysis, leaves the poor in debt. Financial exclusion refers to the limited access low-income groups have to the full range of fi nancial services: to deposit and savings accounts, and to payment systems as well as to credit. Few have looked at the question of how fi nancial exclusion affects economic development, and in particular the development of the urban communities where it is felt. This article summarizes the fi ndings of research in Bogotá, Colombia and in Mexico City that identifi es the extent of fi nancial exclusion and the cost it imposes on the "unbanked" (1) population groups, as well as on the formal sector fi nancial institutions. It concludes by describing some measures taken to overcome fi nancial exclusion, and proposes the importance of linking "fi nancial inclusion" to programmes of urban development and upgrading focused on the poor in developing countries.