Balancing the sequential logic of quality constructs in manufacturing-supplier relationships — Causes and outcomes

Svensson, Göran; Mysen, Tore; Payan, Janice M.

doi:10.1016/j.jbusres.2009.10.019

Cited by 50 publications

(85 citation statements)

References 41 publications

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“…A high level of trust in an exchange partner will result in a positive affective outcome such as satisfaction in the relationship. Positioning trust as antecedent to satisfaction is supported by a number of studies (Andaleeb, 1996;Duarte and Davies, 2004;Lee et al, 2010;Mohr and Spekman, 1994;Schul et al, 1985;Svensson et al, 2010).…”

Section: Trust and Commitment Antecedent To Satisfactionmentioning

confidence: 95%

“…In contrast, other researchers suggest that satisfaction is antecedent to trust and commitment (Ha and Muthaly, 2008;Hennig-Thurau et al, 2002;Moliner, 2007aMoliner, , 2007b, while others suggest trust and commitment are antecedent to satisfaction (Farrelly and Quester, 2005;Walter et al, 2000), or only by trust as an antecedent (Anderson and Narus, 1990;Ganesan, 1994;Mohr and Spekman, 1994). Finally, it has been suggested that satisfaction is a mediator between trust and commitment and other outcomes (Garbarino and Johnson, 1999;Lee et al, 2010;Svensson et al, 2010).…”

Section: Introductionmentioning

confidence: 98%

“…A number of researchers have investigated these dimensions as part of a higher order construct, relationship quality, in B2B as well as business to consumer (B2C) situations (Dorsch et al, 1998;Hennig-Thurau and Klee, 1997;Hewett et al, 2002;Roberts et al, 2003;Shamdasani and Balakrishnan, 2000;Svensson et al, 2009;Walter et al, 2003;Wong and Sohal, 2002). In a number of studies, trust and commitment are presented as independent concepts (Hewett et al, 2002;Morgan and Hunt, 1994;Ruyter et al, 2001).…”

Section: Introductionmentioning

confidence: 99%

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Antecedents and postcedents of satisfaction in business relationships in Canada

Hutchinson

Singh

Svensson³

et al. 2011

IJLEG

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This paper reports the findings of an investigation of whether trust and commitment influence satisfaction, and whether satisfaction then influences specific investments, opportunism, and formalisation. Using data collected in a survey of Canadian managers and executives, a model derived from marketing theory and previous empirical research was tested. The model includes both relationship marketing concepts and transaction cost theory concepts, an approach rarely encountered in existing studies. Satisfaction in an exchange relationship is formed by keeping promises in an iterative process, and serves as a safeguard against possible future risks (e.g., opportunism). Finally, we discuss the limitations of the study.

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Section: Trust and Commitment Antecedent To Satisfactionmentioning

confidence: 95%

Section: Introductionmentioning

confidence: 98%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Antecedents and postcedents of satisfaction in business relationships in Canada

Hutchinson

Singh

Svensson³

et al. 2011

IJLEG

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“…According to Nyaga et al (2010) trust and commitment are key mediating variables to relationship outcomes such as satisfaction and operational performance improvements. Recent studies suggest that satisfaction acted as a mediator between trust and commitment, and outcome dimensions (Lee et al, 2010;Svensson et al, 2010).…”

Section: Introductionmentioning

confidence: 99%

Properties of quality constructs in Canadian business relationships

Hutchinson¹,

Singh²,

Svensson³

et al. 2012

IJBEX

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This paper investigates whether satisfaction, in B2B relationships, is a mediating construct between the antecedents, trust and commitment, and subsequent outcomes. Using data from a survey of Canadian managers and executives, the study tested a structural equation model, the trust, commitment, satisfaction (TCS) model, where the antecedent constructs, trust and commitment, are mediated by the satisfaction construct, which in turn influences coordination, cooperation and continuity or 'consequence' constructs. The tested model indicated an acceptable fit, validity and reliability. The analysis in the present study reinforces the argument that satisfaction plays a mediating role in creating enduring relationships in business contexts.

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“…Both the original and replication studies were based on exactly the same items used by Svensson, Mysen and Payan (2010) and others as discussed next. The choice to make use of pre-existing scales was because such scales help to enhance validity (Churchill 1979;Peter 1979).…”

Section: Measures and Scale Itemsmentioning

confidence: 99%

Antecedents and outcomes of satisfaction in buyer–supplier relationships in South Africa: A replication study

Roberts-Lombard

Mpinganjira

Svensson

2017

SAJEMS

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Background: There is a clear difference of opinion amongst researchers on the interrelatedness of the variables trust, commitment, satisfaction, coordination, cooperation and continuity in a business-to-business (B2B) environment. The reason is that in previous studies much emphasis has been placed on creating and testing new theories, and not on providing practical generalities.Aim: The aim of this study was to determine how the variable satisfaction is positioned in relation to trust and commitment, and how satisfaction relates to the variables coordination, cooperation and continuity in a South African B2B environment.Setting: This study replicates a similar study conducted in 2013 in a B2B environment in South Africa and hopes to validate the outcome of that study by determining the relationship between the constructs postulated in the current study. The relationships between the different constructs in the proposed model will, therefore, provide a longitudinal perspective which is unique in terms of B2B research in South Africa.Methods: Both the original and replication studies followed a quantitative approach and targeted large companies in South Africa. In the original study, data were collected from 500 large South African companies, while in the replication study data were collected from 250 large companies. Structural equation modelling was used to analyse the data.Results: The findings specifically point to the need for organisations to direct resources towards the establishment of relationships that are founded on trust and commitment. Doing so will help ensure increased satisfaction, which, in turn, will result in greater coordination and cooperation in B2B relationships as well as long-term continuation of the relationship.Conclusion: The foundation for strong B2B relationships is to secure customer satisfaction. Business managers ought to understand that when business customers are dissatisfied, it can result in the discontinuation of the business relationship.

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Balancing the sequential logic of quality constructs in manufacturing-supplier relationships — Causes and outcomes

Cited by 50 publications

References 41 publications

Antecedents and postcedents of satisfaction in business relationships in Canada

Antecedents and postcedents of satisfaction in business relationships in Canada

Properties of quality constructs in Canadian business relationships

Antecedents and outcomes of satisfaction in buyer–supplier relationships in South Africa: A replication study

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