Balancing Smart City stakeholders' expectations: case of Kazakhstani cities

Abstract

In Kazakhstan, the implementation of individual Smart City initiatives began more than ten years ago. Comprehensive goal setting was carried out in 2017 as part of the Digital Kazakhstan state program, and a comparative rating for the cities is being calculated from 2020. The article describes major factors that influence stakeholders' expectations and limitations associated with the unbalanced penetration of Smart City technologies. The article substantiates the need to adjust the national policy and change priorities for successful Smart City projects.