Awareness and use of telephone‐based behaviour change support services among clients of a community mental health service

Abstract

Objective: To determine the prevalence of, and factors associated with, awareness and use of telephone-based behaviour change support services among clients of a community mental health service. Methods: Adult clients (n=375) of one Australian community mental health service completed a telephone interview and self-reported not meeting Australian National Guidelines for smoking, nutrition, alcohol consumption and/or physical activity. Descriptive statistics summarised awareness and use of the New South Wales Quitline® and Get Healthy Service® for participants with lifestyle risk factors addressed by each service. Chi-squares and logistic regressions explored associations between client characteristics, and service awareness and use. Results: Awareness (16.1%) and use (1.9%) of the Get Healthy Service was lower than that of Quitline (89.1%; 18.1%). Television was the most common source of awareness (39.7% Get Healthy Service; 74.0% Quitline). In the regression models, persons in a relationship were more likely to have heard of the Get Healthy Service (OR:2.19, CI:1.15-4.18), and persons aged 36-50 were more likely to have used the Quitline (OR:5.22, CI:1.17-23.37). Conclusions: Opportunities exist for increasing awareness and use of both services, particularly the Get Healthy Service, among clients of community mental health services. Implications for public health: Strategies to optimise reach for this population group are recommended.

Awareness and utilisation of quitline among current tobacco users in a district in southern india

“…Although quit line on tobacco packs has been introduced recently in India, a study in 2013 on voluntary local reactive helpline initiated for Tobacco cessation in Rajasthan showed a low awareness among the study population,(13) possibly due to dismal Information, Education and Communication (IEC). This is in contrast to a study by Fehily in 2017 (14) in an Australian community mental health service, wherein a high awareness (89%) and utilisation (18%) of quitline was observed, probably due to the active media campaigns after the introduction of quitline way back in 1997. However, a multivariable logistic regression revealed that no factors were significantly associated with awareness of quitline.…”

Service Users’ Perspectives on the Implementation of a Psychoeducation Group for People on the Waiting List of a Specialist ADHD Service: A Pilot Study

“…Participants also offered several ways to ameliorate their concerns, including augmentation of the group with some form of helpline. Elsewhere, telephone helplines have proved to be cost-effective [ 38 ] and particularly suited to supporting people waiting for mental healthcare [ 39 ], making them a viable consideration for this particular service.…”