“…In cases where specialist services were available, this prompted clinicians to refer patients with disabilities and special health care needs as they felt those specialised services may have greater flexibility to provide the type of care required 23,32 . Specific examples that were provided in qualitative studies included understaffing, inadequate training of dental assistants, a lack of support from clerical and administrative staff, waiting lists, policies, insufficient funding, lack of flexibility about appointment times and recall frequency, and productivity pressures 22,23,27,28,30,32,35,36 . These findings were genuinely concerning given the basic principles about equity of access to healthcare to reduce such barriers and discrimination outlined in the United Nations Convention on the Rights of People with Disability almost two decades ago 14 .…”