“…When nursing caregivers deal with relatives they can, accordingly, as a result of their treatment of them, influence whether they become involved in the nursing care sufficiently (Hertzberg et al 2003). According to several studies, relatives seek improved information and better communication with the staff (Edwards & Forster 1999, Iwasiw et al 2003. Furthermore, relatives need to be able to help and support their family members in accordance with their own requirements and conditions (Edwards & Forster 1999, Ryan & Scullion 2000.…”