Avaliação Da Atenção Básica: A Ouvidoria Ativa Como Estratégia De Fortalecimento Do Cuidado E Da Participação Social

Ferla, Alcindo Antônio; Pinto, Hêider Aurélio; Burille, Andréia; Barbosa, Mirceli Goulart

doi:10.18310/2446-4813.2015v1n4p15-26

Cited by 6 publications

(7 citation statements)

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“…The rate of referrals made by primary health care services (4.42%) was similar to those in available data, which were between 2.7% and 8.6% in national studies 8,10 and equaled 8.54% in an international research 17 , thus reinforcing the understanding that the primary care, when organized and effective, can solve from 87.5% to 91% of its demand 18 .…”

Section: Discussionsupporting

confidence: 78%

“…The treatment and referral of female patients were found prevalent in this study, corroborating with data from other researches 9,11,16 . The low rate of male demand for treatments in health services may be associated with the form of organization of these services -their hours of operation match the workhours -, and to sociocultural barriers associating the demand for care to an idea of greater vulnerability 9,10 .…”

Section: Discussionmentioning

confidence: 99%

“…Among the strategies to achieve a better health care management is the recognition of potential and effective provisions of services 10 . Thus, the solvability capacity of a unit or model can be evaluated by various approaches, such as service demand, coverage, and access by the population.…”

Section: Introductionmentioning

confidence: 99%

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Resolution, access, and waiting time for specialties in different models of care

et al. 2020

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OBJECTIVE: This study aimed to identify the treatment demands coming from primary health care units and, based on that, the demand for referrals to medical specialties in reference services. This study is justified by the scarcity of scientific literature on the subject. METHODS: This is a cross-sectional study using secondary data on the treatments and referrals made by the primary health care units, throughout 2014, in a municipality of the State of São Paulo, Brazil. The total population treated in 2014 was considered, resulting in 411,177 treatments. RESULTS: Out of all treatments performed, the percentage of referrals was of 4.42%, showing that 95,58% of the problems did not need to be referred to another service. A number of 8,897 referrals were made, to 6,850 users, who were mostly women (60.74%). The mean of referrals per patient was 1.3 (min. 1 and max. 8), and 1,604 patients (23.5%) were referred at least twice. CONCLUSIONS: Primary health care services have been responsible for a large number of treatments, whereas the demand for referrals has decreased, suggesting that such services have established themselves as a gateway to the health system and achieved the expected solvability, although the waiting time for some specialties is very long.

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Section: Discussionsupporting

confidence: 78%

Section: Discussionmentioning

confidence: 99%

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Resolution, access, and waiting time for specialties in different models of care

et al. 2020

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“…As ouvidorias em Saúde constituem-se como dispositivos capazes de viabilizar a participação dos usuários e a consolidação do princípio da participação social, uma vez que permite apreender como os usuários experienciam, representam ou constroem imaginários sobre os serviços de saúde no contexto do SUS. 26 .…”

Section: Resultados E Discussõesunclassified

Autoavaliação Para Melhoria Do Acesso E Qualidade Da Atenção Básica Em Município Do Interior Do Ceará

Cavalcante

Ribeiro

Albuquerque

et al. 2018

APS

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Rev. APS. 2018 jan/mar; 21(1): 29 -36. AUTOAVALIAÇÃO PARA MELHORIA DO ACESSO E QUALIDADE DA ATENÇÃO BÁSICA EM MUNICÍPIO DO INTERIOR DO CEARÁ RESUMOA Autoavaliação para Melhoria do Acesso e Qualidade da Atenção Básica constitui-se como uma forma de discutir e identificar com os próprios atores do processo de cuidado as fragilidades do cotidiano da Atenção Básica e, a partir de então, subsidiar a tomada de decisão, de forma a permitir a corresponsabilidade da gestão da Atenção Básica. Trata-se de um estudo descritivo de abordagem qualitativa realizada em um município do interior do Ceará. A partir da autoavaliação, foram indicadas fragilidades, no que concerne aos aspectos relacionados à gestão do trabalho, à infraestrutura e equipamentos, à organização do processo de trabalho, à atenção integral à saúde e à participação social e satisfação do usuário. Assim, as intervenções tiveram como eixos norteadores a Educação Permanente e a articulação/diálogo com a comunidade e entre os trabalhadores. Nesse sentido, a autoavaliação constitui-se como um meio e processo potente de transformação das práticas de atenção à saúde das famílias, uma vez que a equipe de saúde reflete a realidade dos serviços e ações, por meio de padrões de qualidade. ABSTRACTSelf-Assessment for Improving Access and Quality of Primary Care constitutes a way of discussing and identifying, with the caregivers themselves, the weaknesses of the Primary Care daily routine and thus aid decision-making, in order to allow co-responsibility for Primary Care management. This is a descriptive study with a qualitative approach carried out in a municipality in the interior of Ceará. From the self-assessment, weaknesses were identified regarding aspects related to work management, infrastructure and equipment, work process organization, integral health care, and user social participation and satisfaction. Thus, the interventions were based on continuing education and the bonding/ dialogue with the community and among the workers. In this way, self-assessment is a powerful means and process for transforming family health care practices, since the health team reflects the reality of the services to actions through quality standards.

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“…The challenges for the health organization, based on SUS's principles, are extended to professionals working in the area (7) and have an impact on the quality of care levels (8) . Despite the efforts to integrate health levels and the commitment of managers, there are flaws in the logistics of the service to the system's user.…”

Section: Introductionmentioning

confidence: 99%

Patient absenteeism in outpatient consultations: an integrative literature review

Baptista

Juliani

Lima

et al. 2021

Rev. esc. enferm. USP

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Objective: To identify and analyze the production of knowledge in national and international literature on patient absenteeism in scheduled medical consultations. Method: This is an integrative literature review in the databases PubMed, Embase, Scopus, Web of Science, CINAHL, Medline, LILACS, Virtual Health Library of the São Paulo State Department of Health and Spanish Bibliographic Index in Health Sciences, accessed through the Virtual Health Library Portal, based on the guiding question. Results: A total of 767 articles was found and nine were selected. Forgetfulness predominated among the reasons for absence. Other findings regarding the cost to the health service and strategies for solving the problem are highlighted. Conclusion: As the focus of the studies, the concern with the quality of care, increased treatment queues and high demand, as well as the cost of absent patients, are evident. Despite the relevance of the theme for the health services organization, the literature is still scarce.

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Avaliação Da Atenção Básica: A Ouvidoria Ativa Como Estratégia De Fortalecimento Do Cuidado E Da Participação Social

Cited by 6 publications

References 0 publications

Resolution, access, and waiting time for specialties in different models of care

Resolution, access, and waiting time for specialties in different models of care

Autoavaliação Para Melhoria Do Acesso E Qualidade Da Atenção Básica Em Município Do Interior Do Ceará

Patient absenteeism in outpatient consultations: an integrative literature review

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