Avaliação da assistência fisioterapêutica sob a ótica do usuário

Magalhães, Milena Sampaio

doi:10.33233/fb.v5i5.3168

Cited by 3 publications

(2 citation statements)

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“…The findings of Magalhães indicate that the specialties of traumatology are the main causes for the demand for physiotherapy services, followed by the diagnoses of rheumatology. (15) This statement is in agreement with other studies. (14,9) In many studies in which the greatest demand for care was orthopedics, varied the second and third place usually between the care in the specialties of neurology and rheumatology.…”

Section: Discussionsupporting

confidence: 93%

Assessment of users’ satisfaction in physiotherapy service

Oliveira

Fernandes²,

Lins³

et al. 2020

mtprehabjournal

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Introduction: Satisfaction of the health service user involves multiple factors and dimensions beyond the eminently clinical setting and is inserted in the process of evaluation of health services. It is known that the patient as a source of opinions and suggestions, assists in the process of improving the services offered. Objective: The aim of this study was to evaluate the satisfaction of patients followed in Physical Therapy. Method: It is a cross-sectional descriptive observational research with quantitative and qualitative approach. Two questionnaires (MedRisk and instrument for measuring patient satisfaction with physical therapy in the public health system) were applied in 100 patients. Dimensions were evaluated related to therapist/patient relationship, consultation marking, physical environment, access physical structure and global items. Results: The sample was characterized by the predominance of female users, school graduated and with family income between one and three minimum wages. Most were answered in orthopedics, neurology and rheumatology. 45 objective questions were applied and 42 prevailed at the maximum score. Conclusion: Through the analysis, it was found that the patients mostly were satisfied with the service offered.

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Section: Discussionsupporting

confidence: 93%

Assessment of users’ satisfaction in physiotherapy service

Oliveira

Fernandes²,

Lins³

et al. 2020

mtprehabjournal

View full text Add to dashboard Cite

show abstract

“…Physical therapy promotes individual and collective well-being and is capable of preventing, treating and rehabilitating kinetic disorders that affect the human body and organs, resulting from genetic alterations, trauma and disease [9]. It uses its own knowledge and resources as a component in the treatment of physical and psychosocial conditions to improve quality of life [10].…”

Section: Introductionmentioning

confidence: 99%

Evaluation of quality of life, depression and satisfaction in patients treated at the Physiotherapy teaching clinic of the State University of Northern Paraná (Uenp)

et al. 2019

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Introduction: Patient satisfaction is an important indicator of care quality and can be used to set goals and identify areas for improvement. Objective: To evaluate the satisfaction, quality of life and depressive symptoms of patients at the Uenp (State University of Northern Paraná) Physiotherapy teaching clinic. Method: Cross-sectional, quantitative descriptive study. Sixty-one patients completed a sociodemographic questionnaire, the “Instrument to assess patient satisfaction with physical therapy in the public health system”, the short-form-36 health survey (SF-36) to evaluate quality of life, and the Beck Depression Inventory (BDI) to determine the presence of depression. For statistical analysis, data were described using means and standard deviations, the Shapiro-Wilk test was applied to assess normality, and the variables were analyzed by Pearson’s correlation coefficient, with p ≤ 0.05 considered statistically significant. Results: The patient-therapist relationship was largely classified as “excellent”; the most common response for the item “respect and interest shown to patients” was also “excellent”. Patients scored well on the SF-36, indicating good quality of life; the highest scores were obtained in the “mental health” domain (65.04 ± 23.25). Regarding the depression, most patients (52.44%) displayed depressive symptoms. Correlation between satisfaction and the BDI showed a statistically significant difference in twelve dimensions. Comparison between the SF-36 and BDI indicated a statistically significant difference in eight domains. Conclusion: Patients are satisfied with the treatment received and the competence of the health care team at the clinic.

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Avaliação da satisfação dos usuários de serviços de Fisioterapia

Machado¹,

Lt²

2008

Rev. bras. fisioter.

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Objective: To evaluate user satisfaction about Physical Therapy services in the city of Teresina, State of Piauí, Brazil, and to characterize users' sociodemographic profi le and evaluate their satisfaction regarding the time required to setting up appointments and to provide services, reception, trust, ambiance, humanization, accessibility, effectiveness and expectations relating to the services received. Methods:The sample was comprised of 376 patients who were selected at three physical therapy clinics in the private, municipal and state networks. A questionnaire on sociodemographic characteristics, access to services and user satisfaction was administered.Averages for continuous variables were compared by means of Kruskal-Wallis and Student-Mewman-Keuls tests. Results: Most of the users were women (62.5%), with a mean age of 49.5 years. They were married and illiterate, had family income between one and three minimum wages and were dependent on the national health system. They considered that they had easy access to the services. The means of transportation most used was buses, and it took them on average 28.8 minutes to arrive at the service location. The services users indicated that they did not have any diffi culty with the service, but 14% mentioned that setting up appointments and waiting times were problems they faced in the municipal and state services. Medical indication was the main reason for choosing the service. They trusted the service they received, and the expected treatment results were achieved. Conclusions: Despite the dissatisfaction shown, the majority (75.5%) were satisfi ed with the treatment they received and they said they would recommend the services to other users.Article registered in the Australian New Zealand Clinical Trials Registry (ANZCTR) under the number ACTRN12609000830291.Key words: evaluation; consumer preference; health services. ResumoObjetivo: Caracterizar o perfi l sociodemográfi co e avaliar a satisfação dos usuários de serviços de Fisioterapia em Teresina (PI), com relação à agilidade para agendamento da consulta e atendimento, acolhimento, confi ança, ambiência, humanização, acessibilidade, efi cácia e expectativa sobre os serviços recebidos. Materiais e métodos: A amostra foi constituída por 376 pacientes selecionados em três clínicas de fi sioterapia da rede particular, municipal e estadual. Utilizou-se um questionário contendo dados sociodemográfi cos, de acesso ao serviço e informações relativas à satisfação dos usuários. Foram calculadas médias para variáveis contínuas por meio do teste de Kruskal-Wallis e do teste de Student-Newman-Keuls. Resultados: Os usuários, na sua maioria, eram mulheres (62,5%), com uma média de idade de 49,5 anos (p<0,01), casados, analfabetos, com renda familiar entre um e três salários mínimos e SUSdependentes. Consideraram fácil o acesso aos serviços; o meio de transporte mais utilizado foi o coletivo, e gastaram uma média de tempo de 28,8 minutos (p<0,01) para chegar ao local de atendimento. Relataram não ter tido nenhuma ...

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Avaliação da assistência fisioterapêutica sob a ótica do usuário

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Cited by 3 publications

References 3 publications

Assessment of users’ satisfaction in physiotherapy service

Assessment of users’ satisfaction in physiotherapy service

Evaluation of quality of life, depression and satisfaction in patients treated at the Physiotherapy teaching clinic of the State University of Northern Paraná (Uenp)

Avaliação da satisfação dos usuários de serviços de Fisioterapia

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