Autonomous Roomservice in a Hotel 1

Graf, René; Weckesser, P.

doi:10.1016/s1474-6670(17)44135-8

Cited by 13 publications

(7 citation statements)

References 2 publications

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“…Most of the studies are descriptive, explaining the features of robots and the pros and the cons of their application in various types of operations (Ivanov et al , 2017; Mathath and Fernando, 2017; Papathanassis, 2017). Robots are found to be used in the industry very early (Graf and Weckesser, 1998 described the robot hotel housekeeper). Studies in this descriptive category provide various examples and cases on how robots can be used in various service contexts, roles and operations, e.g.…”

Section: Resultsmentioning

confidence: 99%

Progress on robotics in hospitality and tourism: a review of the literature

Иванов

Gretzel

Berezina

et al. 2019

JHTT

195

170

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Purpose This paper aims to provide a comprehensive review of research on robotics in travel, tourism and hospitality, and to identify research gaps and directions for future research. Design/methodology/approach This paper analyzes 131 publications published during 1993-2019, identified via Scopus, Web of Science, ResearchGate, Academia.edu and Google Scholar. It offers quantitative analysis of frequencies and cross-tables and qualitative thematic analysis of the publications within each of seven identified domains. Findings The paper identifies “Robot,” “Human,” “Robot manufacturer,” “Travel/tourism/hospitality company,” “Servicescape,” “External environment” and “Education, training and research” as the research domains. Most research studies are dedicated to robots in restaurants, airports, hotels and bars. Papers tend to apply engineering methods, but experiments and surveys grow in popularity. Asia-Pacific countries account for much of the empirical research. Research limitations/implications The analysis was limited to publications indexed in four databases and one search engine. Only publications in English were considered. Growing opportunities for those who are anxious to publish in the field are identified. Importantly, emerging research is branching out from the engineering of robots to the possibilities for human/robot interactions and their use for service providers, opening up new avenues of research for tourism and hospitality scholars. Practical implications The paper identified a myriad of application areas for robots across various tourism and hospitality sectors. Service providers must critically think about how robots affect the servicescape and how it needs to be adjusted or re-imagined to ensure that robots and employees can augment the service experiences (co-)created within it. Originality/value This is the first study to systematically analyze research publications on robotics in travel, tourism and hospitality.

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Section: Resultsmentioning

confidence: 99%

Progress on robotics in hospitality and tourism: a review of the literature

Иванов

Gretzel

Berezina

et al. 2019

JHTT

195

170

View full text Add to dashboard Cite

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“…The review paper conducted by revealed that technical aspects of the robot design were the most frequently researched category in robotics literature in hospitality and tourism. For example, Graf and Weckesser (1998) introduced sensor equipment, architecture, and data processing for a hotel robot designed to carry luggage and drinks to the guests. Acosta et al (2006) studied the functionality of object recognition and navigation for a restaurant robot tasked with setting and cleaning tables.…”

Section: Technical Foundations Of Roboticsmentioning

confidence: 99%

Robotics in Tourism and Hospitality

Иванов

Webster

Berezina

2020

Handbook of E-Tourism

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This chapter provides a comprehensive review of robotics in tourism and hospitality, including the technical foundations of robotics, synthesis of academic literature, and current and potential applications. Robots may be defined as programmable, intelligent devices, with a certain degree of autonomy, mobility, and sensory capabilities, designed to perform a certain task. Distinguishing between industrial and service robots, the chapter focuses on the category of service robots that perform useful tasks for humans in the tourism and hospitality industry. The chapter begins with the review of relevant studies and addresses both engineering and social sciences perspectives. The latter is evaluated deeper by looking at conceptual and empirical research. The chapter presents applications of robots across different segments of the tourism and hospitality industry, including hotels (e.g., front desk agents, concierges, delivery robots, porters, and housekeepers), restaurants (e.g., cook assistants, hosts, wait staff, food runners, bartenders, and robots delivering food), events (e.g., guest entertainment and physical presence for virtual attendees), attractions (e.g., museums), and travel (e.g., airports, autonomous vehicles). This book chapter investigates the issues related to robot adoption by tourism and hospitality companies from two perspectives: the supply-and the demand-side. From the supply-side perspective, the chapter evaluates the economics of robotics in tourism and hospitality, presents analysis of financial and non-financial costs and benefits, discusses employee resistance towards robotic labor, and outlines considerations for designing robot-friendly facilities. From a demand-side perspective, the chapter elaborates on customer attitudes towards the use of robots by tourism and hospitality companies, humanrobot interaction, and customer willingness to pay for robot-delivered services. The chapter concludes by looking at future opportunities for robotization and research directions.

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“…Among works involving autonomous mobile robots for task solving, the waiter serving drinks in a hotel [16], the postman [23], and the man offering transportation in a hospital [8] are some that have high level of flexibility and adaptability. Nonetheless, these works deal with a single robot, directed to cover previously known and specific tasks.…”

Section: Problem Statement and Motivationmentioning

confidence: 99%

Intellectual Development Model for Multi-Robot Systems

Maia

Gonçalves

2015

J Intell Robot Syst

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We propose the IDeM-MRS learning formalism to be used by a group of robots for solving practical tasks in indoor environments. The formalism is inspired on the theory of social learning models for human beings that is traditionally developed in Psychology and Education fields. Our model can be used for coordination of the group, as for, allowing assimilation and accommodation of knowledge through experience exchange. Besides explaining the theoretical model itself, we formalize the mathematics involved with it in a very simple and straightforward fashion. Some issues are especially investigated such as the realistic representation of the multi-robot environment involving the global mission, the tasks belonging to the mission and the active set of robots. A way for task selection is proposed based on social learning theories and approaches that allow cooperative and efficient execution of tasks by robots. To this end, IDeM-MRS can be used in different types of missions varying from simple to complex. Experiments and results validate the efficiency of the formalism compared to a traditional empirical model.

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Autonomous Roomservice in a Hotel 1

Cited by 13 publications

References 2 publications

Progress on robotics in hospitality and tourism: a review of the literature

Progress on robotics in hospitality and tourism: a review of the literature

Robotics in Tourism and Hospitality

Intellectual Development Model for Multi-Robot Systems

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