Abstract:The article to assesses whether it may be possible to recommend a solution to enable automation of the process of detection and fault management of common conclusive loss-of-connectivity last-mile outages, within the access network. To ascertain the utility of the research, UK based MPLS VPN managed service providers, their fault management staff and their business customers, were surveyed using online questionnaires for their views. UK public Internet users were additionally surveyed via five UK Internet foru… Show more
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