Traffic from search engines is important for most online businesses, with the majority of visitors to many websites being referred by search engines. Therefore, an understanding of this search engine traffic is critical to the success of these websites. Understanding search engine traffic means understanding the underlying intent of the query terms and the corresponding user behaviors of searchers submitting keywords. In this research, using 712,643 query keywords from a popular Spanish music website relying on contextual advertising as its business model, we use a k-means clustering algorithm to categorize the referral keywords with similar characteristics of onsite customer behavior, including attributes such as clickthrough rate and revenue. We identified 6 clusters of consumer keywords. Clusters range from a large number of users who are low impact to a small number of high impact users. We demonstrate how online businesses can leverage this segmentation clustering approach to provide a more tailored consumer experience. Implications are that businesses can effectively segment customers to develop better business models to increase advertising conversion rates.
IntroductionMany websites rely on search engines to drive substantial portions of their traffic. Major search engines such as Google, Bing, and Yahoo! use complex algorithms to determine the relevance of a page (Brin & Page, 1998). Websites that appear on the first page of the search results are likely to get more traffic because most users click on first-page results (Jansen & Spink, 2004). These search engines not only drive new visitors, but research has shown that repeat visitors use search engines as navigational tools (Jansen, Spink, & Pedersen, 2005). With search engines being the primary point of entry to the web for many people, the traffic from search engines is vitally important to websites. For online businesses, a visitor to their website could mean a sale, ad revenue, user registration, or exposure to branding.In the context of web searching, the set of terms for which a user searches is called the query. If a user enters a query and then clicks on a result, these query terms are embedded within the URL that is passed from the search engine to the website. This URL is called the referral URL, and the query terms within the referral URL are called the referral keywords. The webpage pointed to by the link the user clicks is called the landing page. Both the referral URL and referral keywords provide important information to the website owner. Examples of such information include where traffic is coming from (i.e., which search engine, for example), what topics searchers are most interested in, and how a particular landing page is indexed by the search engines. Therefore, it is important to understand and study the search keywords and search phrases that are bringing people from the search engines to the websites (Hackett & Parmanto, 2009). When analyzed appropriately, these referral keywords can provide insightful information about user be...