Automated System for forecasting and capacity management in BPO
Anuraag Anand,
JB Simha,
Shinu Abhi
Abstract:In the virtual world, every decision made by executives today need forecasting. Sound forecasting of demand and variations are no longer an extravagance but a necessity, since Operations in the organizations have to deal with the seasonality, sudden changes in capacity management, cost-cutting strategies of the competition, and enormous dynamics of the economy.
This paper details the development of a Forecasting and Capacity Planning model to empower operations to consistently forecast incoming volume f… Show more
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