Authority, influence and control in consultation

Gaupp, Peter G.

doi:10.1007/bf01419681

Cited by 6 publications

(1 citation statement)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Consultees found the first year of consultation to be useful and requested its return for the following year. The reasons enumerated in a global questionnaire included many of the same found in the literature: provision of expertise (Gaupp, 1966); objectivity (Altrocchi, 1972); sharing and support (Altrocchi et al, 1965); and insight (Caplan, 1970). Individual and group consultation were equally regarded and none of the Ts viewed consultation as "client-centered."…”

Section: Discussionmentioning

confidence: 99%

Some factors related to consultee satisfaction with consultation

Silverman

1974

American J of Comm Psychol

View full text Add to dashboard Cite

This study was an attempt to ascertain some o f the factors related to consumer satisfaction in consultation. A two-year consultation program with grade school teachers was evaluated in terms o f teacher acceptance. Teachers indicated that they used consultation for insight, sharing and support, and for the provision o f expertise and ob/ectivity. The most important factor related to satisfaction was the working relationship, i.e., liking the consultant and liking to work with him.The maintenance o f confidentiality was stressed, but only in individual consultation. Also, it appeared that teachers became more sophisticated #~ their use o f consultation. They were increasingly aware o f consultation as a resource for teacher and student and were able to use group and individual consultation as different processes.The effectiveness of any attempt to provide consultation services depends upon the willingness of the consultees to accept such services. As Eisdorfer and Batton (1972, p. 117) have pointed out, "'Since the ultimate success of any form of consultation depends on how effectively the agency utilizes such services, it seems most appropriate to appreciate the reactions of the recipients."The literature suggests a number of factors related to the enhancement of consultee satisfaction. Some of these are role related. Caplan (1970) stresses the importance of an equal relationship between consultant and consultee and the maintenance of confidentiality. 303 @1974 Plenum Publishin9 C o r p o r a t i o n , 2 2 7 West 1 7 t h Street, New Y o r k , N . Y . 1 0 0 1 1 . NO part of this p u b l i c a t i o n may be r e p r o d u c e d , stored in a retrieval system, or t r a n s m i t t e d , in any f o r m or b y any means, electronic, mechanical, p h o t o c o p y i n g , m i c r o f i l m i n g , recording, or otherwise, w i t h o u t w r i t t e n permission o f the publisher.

show abstract

Section: Discussionmentioning

confidence: 99%