“…The challenges of macrolevel changes in the governance, structure and technology developments have been undertaken as challenges and opportunities to optimise the resources and services to benefit the communities of users (Becker, 2006;Jensen and Guha, 1995;Richard, 2008). Australian university libraries have developed typical strategies to deal with professional and business issues that help them maintain their critical roles in the educational process (Austen et al, 2002). In responding to the changes of teaching and learning methods, optimising information technology (IT) applications in the learning process (Austen et al, 2002;George and Luke, 1996), focusing on collaboration between librarians and academics, embedding information literacy into the curriculum, supporting research and international students (Austen et al, 2002;Smith, 2011), developing electronic resources, infrastructure, facilities, designing information/learning commons (Bailin, 2011;Bundy, 2012) and benchmarking and measuring library performance (Austen et al, 2002;Smith, 2011) have been recorded as the major developments of academic libraries in Australia over the past 20 years.…”