Attribution Theory Revisited: Probing the Link Among Locus of Causality Theory, Destination Social Responsibility, Tourism Experience Types, and Tourist Behavior

Saleh, Mahmoud I.

doi:10.1177/00472875221119968

Cited by 18 publications

(22 citation statements)

References 94 publications

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“…To examine the effect of negative reviews, this study adopted attribution theory to analyze how review features influence consumers’ physician selection intention. Past studies have confirmed that online reviews can influence consumer choice through attribution evaluation [ 72 - 74 ]. This study differs from these prior studies as we focused on negative physician reviews and different locus attributions.…”

Section: Discussionmentioning

confidence: 99%

Effect of Negative Online Reviews and Physician Responses on Health Consumers’ Choice: Experimental Study

Han,

Lin,

Han

et al. 2024

J Med Internet Res

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Background The COVID-19 pandemic has highlighted the importance of online medical services. Although some researchers have investigated how numerical ratings affect consumer choice, limited studies have focused on the effect of negative reviews that most concern physicians. Objective This study aimed to investigate how negative review features, including proportion (low/high), claim type (evaluative/factual), and physician response (absence/presence), influence consumers’ physician evaluation process under conditions in which a physician’s overall rating is high. Methods Using a 2×2×2 between-subject decision-controlled experiment, this study examined participants’ judgment on physicians with different textual reviews. Collected data were analyzed using the t test and partial least squares–structural equation modeling. Results Negative reviews decreased consumers’ physician selection intention. The negative review proportion (β=–0.371, P<.001) and claim type (β=–0.343, P<.001) had a greater effect on consumers’ physician selection intention compared to the physician response (β=0.194, P<.001). A high negative review proportion, factual negative reviews, and the absence of a physician response significantly reduced consumers’ physician selection intention compared to their counterparts. Consumers’ locus attributions on the negative reviews affected their evaluation process. Physician attribution mediated the effects of review proportion (β=–0.150, P<.001), review claim type (β=–0.068, P=.01), and physician response (β=0.167, P<.001) on consumer choice. Reviewer attribution also mediated the effects of review proportion (β=–0.071, P<.001), review claim type (β=–0.025, P=.01), and physician response (β=0.096, P<.001) on consumer choice. The moderating effects of the physician response on the relationship between review proportion and physician attribution (β=–0.185, P<.001), review proportion and reviewer attribution (β=–0.110, P<.001), claim type and physician attribution (β=–0.123, P=.003), and claim type and reviewer attribution (β=–0.074, P=.04) were all significant. Conclusions Negative review features and the physician response significantly influence consumer choice through the causal attribution to physicians and reviewers. Physician attribution has a greater effect on consumers’ physician selection intention than reviewer attribution does. The presence of a physician response decreases the influence of negative reviews through direct and moderating effects. We propose some practical implications for physicians, health care providers, and online medical service platforms.

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Section: Discussionmentioning

confidence: 99%

Effect of Negative Online Reviews and Physician Responses on Health Consumers’ Choice: Experimental Study

Han,

Lin,

Han

et al. 2024

J Med Internet Res

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“…Tourism promotion campaigns affect tourists’ travel decision-making (Soliman, 2021). Tourists need to feel that service providers at tourist destinations will cover their needs and preferences before booking their holidays (Saleh, 2023). For example, female tourists seek more information than males related to tourist destinations to enjoy their holidays (Wang et al , 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

Tourism promotion budgets and tourism demand: the Andalusian case

Florido-Benítez

2024

CBTH

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Purpose The purpose of this paper is to analyse the impact of Andalusia’s tourism promotion budgets and the efficiency of its campaigns from 2010 to 2022. Design/methodology/approach A mixed-methods approach is used. Tourism promotion budgets from 2010 to 2022 were measured as a supply indicator. Demand indicators (e.g. airport’s passenger arrivals, number of tourists and hotel occupancy rate) are analysed to measure tourism promotion budget impacts on them. Findings Tourism promotion budgets are a priority to stimulate tourism demand for Andalusia in times of uncertainly, and promotion campaigns are pivotal to attract and convert potential customers into actual tourists. Moreover, findings reveal that tourism promotion budgets had positive impacts on tourism demand. Whereas tourism promotion campaigns such as “Andalucía wants you back”, “Intensely”, Fitur, World Travel Market, ITB Berlin events and tourism advertising through digital channels have helped to improve tourism demand in Andalusia, ignoring the effects of the COVID-19 pandemic in the year 2020. Originality/value This study emphasizes how tourism promotion budgets and promotion campaigns must be constantly monitored by destination marketing organizations to measure the efficiency and effectiveness of assigned economic budgets and its return on investment.

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“…Tourists frequently use this hypothesis to explain the reasons behind their experiences of a place, such as why something excellent or unpleasant happened [ 31 ]. One of the most critical aspects of understanding visitor behavior towards CSR programs is the controllability and characteristics of the theory of attribution of stability [ 32 ]. The idea of attribution theory relies on psychological concepts that pinpoint the data individuals rely on to determine whether an event or group of events caused an event.…”

Section: Literature Reviewmentioning

confidence: 99%

Sustainability of Leisure Tourism Events from a Destination Social Responsibility Perspective: Do Attribution Theory Dimensions Matter?

Maki

Hassan

Helal

et al. 2023

IJERPH

Self Cite

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Although Destination Sustainable Responsibility (DSR) has become a critical factor in upholding tourists’ satisfaction and positive behavioral outcomes, research on how tourists perceive different attributional dimensions (e.g., controllability, stability) about the existing information adequacy on tourists’ behavior is limited. Additionally, no study has investigated how DSR influences leisure tourists’ satisfaction across various characteristics. Therefore, the current research has the novelty of examining the effects of Destination Sustainable Responsibility (DSR) on leisure tourists’ satisfaction. The study reveals two attribution theory dimensions, controllability, and stability, as mediators and information adequacy as a moderated mediation. Additionally, the study investigates how tourists’ personalities (extroverted, conscientious, neurotic, open, and agreeable) affect their perceptions of attribution dimensions. A quantitative analysis of 464 tourists who experienced leisure activities in sustainability resorts in the Red Sea was conducted to explore these relationships. The results provide a better understanding of how DSR affects leisure tourists’ satisfaction and how different personalities influence their perceptions. Our research findings demonstrate that tourists’ perceptions of destination sustainability initiatives (DSR) are contingent upon the controllability and stability of events and that extraverted and conscientious tourists reach different attributions on DSR than those with neuroticism and openness levels and agreeableness. Additionally, it appears that information adequacy concerning the controllability of events is privileged over the event’s stability about informant amount with DSR. We explore the implications of our conclusions from both theoretical and management perspectives.

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Attribution Theory Revisited: Probing the Link Among Locus of Causality Theory, Destination Social Responsibility, Tourism Experience Types, and Tourist Behavior

Cited by 18 publications

References 94 publications

Effect of Negative Online Reviews and Physician Responses on Health Consumers’ Choice: Experimental Study

Effect of Negative Online Reviews and Physician Responses on Health Consumers’ Choice: Experimental Study

Tourism promotion budgets and tourism demand: the Andalusian case

Sustainability of Leisure Tourism Events from a Destination Social Responsibility Perspective: Do Attribution Theory Dimensions Matter?

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