Attraction or Distraction? Corporate Social Responsibility in Macao’s Gambling Industry

Leung, Tiffany C. H.; Snell, Robin Stanley

doi:10.1007/s10551-015-2890-z

Cited by 51 publications

(47 citation statements)

References 105 publications

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“…Ideally, CSR measurement scales would be grounded in a detailed understanding of what stakeholders expect from each business in relation to the context in which it operates, however the reality is rarely quite as straightforward (Mart ınez, P erez, & Rodr ıguez del Bosque, 2013). For example, Macao's gambling industry engages only symbolically with CSR activities, emphasising the economic contribution the industry makes to the destination while turning a blind eye to the social issues of gambling addiction, and environmental impacts (Leung & Snell, 2017). Stakeholders themselves often see CSR as secondary to business as usual.…”

Section: Society: Stakeholder Accountabilitymentioning

confidence: 99%

Corporate social responsibility in tourism and hospitality

Font

Lynes

2018

Journal of Sustainable Tourism

155

112

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The past decade has seen significant growth in the tourism and hospitality literature on corporate social responsibility (CSR). Indeed, over 70% of the articles on this topic have been published in the past five years. Through the application of a stakeholder lens, this paper explores how CSR has developed within the extant literature, paying particular attention to current gaps and highlighting the contributions of the research in this special issue. This emerging research on CSR in the context of tourism and hospitality is pushing past the boundaries of early approaches to corporate sustainability by providing empirical evidence to support the importance of integrating a range of stakeholder perspectives and needs throughout the planning, implementation, and evaluation of CSR initiatives. We observe that while there is ample research on certain stakeholder groups such as management, employees, shareholders, and consumers, there is less emphasis on the role of communities and ecosystems as stakeholders and very little related to suppliers, NGOs, and government. Although tourism and hospitality firms may not be subject to the same pressures as other industries, there remain important opportunities to both document and engage these external stakeholders in the journey towards sustainability.

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Section: Society: Stakeholder Accountabilitymentioning

confidence: 99%

Corporate social responsibility in tourism and hospitality

Font

Lynes

2018

Journal of Sustainable Tourism

155

112

View full text Add to dashboard Cite

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“…The business case to develop and implement successful CSR strategy has received significant attention in academic literature (Carroll & Shabana, 2010). The ethical implications of CSR for corporations involved in the gambling industry more broadly have been the subject of debate (Leung & Snell, 2017;Miller & Michelson, 2013;. Given the importance of financial harms as an indicator of problem gambling, and the widely recognised responsibility of banks to enhance the financial wellbeing of their customers, there is reason for financial institutions to have effective strategies in place to minimise financial harms for their customers.…”

Section: The Role Of Financial Institutions In Gamblingmentioning

confidence: 99%

The role of financial institutions in gambling

Swanton

Gainsbury

Blaszczynski

2019

International Gambling Studies

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Financial institutions have an obligation to uphold rigorous corporate governance and risk management practices. However, they also have corporate social responsibility for assisting customers in enhancing and maintaining a state of financial wellbeing. Financial institutions play a role in facilitating gambling transactions in many instances, including potentially providing credit to customers experiencing gambling-related harms. Consequentially, this paper reviewed the role of financial institutions in gambling and considered various ways in which policies and practices could be enacted to enhance customer wellbeing. The review, which focused largely on Australia, found limited evidence of any bank policies specifically regarding gambling, despite a potential minor increase in awareness of the importance of such policies. Behavioural economics and psychological approaches may be promising frameworks to guide the development of policies to assist customers in limiting their gambling to affordable levels. Financial institutions may consider implementing products and resources for customers seeking assistance in managing their gambling expenditure, as well as appropriate processes for the disclosure of gambling problems and strategies to detect potentially risky transactions. It is likely that there will be increased government and community scrutiny over the role of financial institutions in gambling. A proactive effort to enhance customer wellbeing could have broad positive outcomes.

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“…Calls to understand CSR in dangerous consumption industries, such as pharmaceuticals, tobacco, alcohol, and gambling, have been issued (Devinney 2009;Leung and Snell 2017). As reviewed by Leung and Snell (2017), CSR in the gambling industry has received scholarly attention with studies investigating the impact of CSR on financial performance, consumers' perceptions of gambling, and perceptions of RG by casino employees. However, whether these RG programs achieved the positive effect on player protection and public health that they were designed for was not sufficiently tested.…”

Section: Responsible Gambling Csr and Public Healthmentioning

confidence: 99%

“…Voluntary self-regulatory measures often come under criticism for only being implemented to deter stronger mandatory regulations. In this article, we examine corporate social responsibility in an area that has been a controversial business for centuries and today is a concern for public health: gambling (Leung and Snell 2017). While gambling yields pleasure to some consumers, it can harm pathological gamblers and their environment.…”

Section: Introductionmentioning

confidence: 99%

Corporate social responsibility vs. financial interests: the case of responsible gambling programs

Fiedler

Kairouz

Reynolds

2020

J Public Health (Berl.)

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Aim Corporate social responsibility (CSR) is supposed to play an important part in public health. Critics argue that opposing financial interests can prevent companies from implementing effective CSR programs. We shed light on this discussion by analyzing CSR programs of gambling operators. Subjects and methods Two data sets are used: (1) seven responsible gambling (RG) programs of German slot machine hall operators and (2) a survey carried out among 512 problem gamblers in treatment who play primarily in slot machines halls. Results Results show that the RG programs list mostly mandatory measures with one major exception: to approach possible problem gamblers with the intention to help them. However, operators' staff approach only 1% of problem gamblers. Conclusion We argue that the observed ineffective implementation of voluntary CSR measures is grounded in the strong financial incentive of operators to serve precisely the group they should stop from playing: problem gamblers. We conclude that financial interests reduce the effectiveness of CSR.

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Attraction or Distraction? Corporate Social Responsibility in Macao’s Gambling Industry

Cited by 51 publications

References 105 publications

Corporate social responsibility in tourism and hospitality

Corporate social responsibility in tourism and hospitality

The role of financial institutions in gambling

Corporate social responsibility vs. financial interests: the case of responsible gambling programs

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