Attitudes of patients towards digital information retrieval by their physician at point of care in an ambulatory setting

Shaarani, Issam; Berjaoui, Hussein; Daher, Ahmad; Khalil, Mayar; Rifai, Abed El Rahman Al; Saati, Radwan; Antoun, Jumana

doi:10.1016/j.ijmedinf.2019.07.015

Cited by 8 publications

(6 citation statements)

References 16 publications

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“…For example, Curran et al (2019) reported a concern among physicians about being unprofessional. Shaarani et al (2019) found that in Lebanon, 40% of patients reported that they would be bothered by a physician who uses digital devices to retrieve information at the point of care. Another possible explanation could be the lack of training in point‐of‐care search strategies.…”

Section: Discussionmentioning

confidence: 99%

“…Consequently, community physicians may rely on free resources that may not be equally effective or efficient (de Fernelmont et al, 2018;Morshed & Hayden, 2020). Additionally, physicians in developing countries may not have computers in their clinics, and a good portion of patients may not accept digital devices during the clinical encounter (Shaarani et al, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

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Information retrieval at the point of care of community family physicians in Arab countries

Antoun

Lapin

Beck³

2022

Health Info Libraries J

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This study is based on Jumana Antoun's PhD thesis at Walden University, USA examining the information retrieval behaviour of 72 community family physicians' at the point of care in eight Arab countries in the Eastern Mediterranean. The key findings were that participants looked for digital clinical information at the point of care on average 14.0 times per week with the majority (80.3%) using a mobile phone. Clinical information about medication dosage and side effects was the most sought clinical question, and patient education was the least. Almost half of the participants considered that they often found relevant (55.6%), useful (56.9%) and unbiased (58.3%) information. Whilst none of the factors examined predicted the physicians' self-reported effectiveness and efficiency at information retrieval, the implication for practice points clearly to the barriers and the need for curricula to focus on search strategies using free resources at the point of care.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Information retrieval at the point of care of community family physicians in Arab countries

Antoun

Lapin

Beck³

2022

Health Info Libraries J

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“…11 Another study asked patients about their perceptions of their GP using digital technologies to access information during consultations and found that computerised platforms can have a deleterious effect on the patient's perception of the doctor's competence and their interpersonal skills. 13 Our study aims to provide an insight into what patients think of their doctor when it comes to accessing information and highlight areas that may strengthen or jeopardise the therapeutic relationship.…”

Section: Strengths and Limitations Of This Studymentioning

confidence: 99%

“…Another study asked patients about their perceptions of their GP using digital technologies to access information during consultations and found that computerised platforms can have a deleterious effect on the patient’s perception of the doctor’s competence and their interpersonal skills. 13 …”

Section: Introductionmentioning

confidence: 99%

Doctor! Did you Google my symptoms? A qualitative study of patient perceptions of doctors’ point-of-care information seeking

2022

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ObjectiveTo explore patient perceptions regarding doctors’ information seeking during consultations.Design and settingQualitative interviews with participants from six general practice waiting rooms in South East Queensland, Australia. Participants were asked about their experiences and opinions, and to comment on short videos of simulated consultations in which a doctor sought information. The interviews were analysed through a process of iterative thematic analysis using the framework of Braun and Clarke.ParticipantsThe 16 participants were purposively sampled including 5 men and 11 women from a diverse range of educational and age groups.ResultsHow a doctor’s need to look up information impacted patient impressions of competence and trust was an overarching theme. The four dominant themes include: the trust a patient has in the doctor before the consultation, whether the doctor is expected to know the answer to a question without searching, has the doctor added value to the consultation by searching and the consultation skills used in the process.ConclusionsPatient trust is fundamental to positive perceptions of general practitioners’ information seeking at the point-of-care. Communication is key to building this trust. Understanding the patient’s agenda, listening, assessing thoroughly and being honest and transparent about the need to seek information all contribute to a positive experience.

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“…There is a plethora of literature about patient access to medical records via personal health records, electronic medical records, and online portals, and about the impact of increased digitization on access for both patients and health care organizations [ 7 , 8 ]. However, what if there is not an online portal?…”

Section: Introductionmentioning

confidence: 99%

Patient Expectations: Searching Websites on How to Apply to Access Medical Records

Nicol

Lehman

Carlini

et al. 2022

IJERPH

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Patients who want to know how to access their medical records from a health organization’s website have certain expectations about what must be included to assist in this process. The purpose of this article is to detail patient expectations of a health care organization website when searching for information on how to apply for access to their medical records. Using expectation confirmation theory, a survey was developed to ask patients, as consumers of health care, about their expectations when accessing websites. The results revealed that patients want websites to be safe and secure and have help available if there are questions about the website or search functionality. In order to improve the patient experience, health care providers need to understand these expectations from the patient perspective about this information-seeking exercise.

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Attitudes of patients towards digital information retrieval by their physician at point of care in an ambulatory setting

Cited by 8 publications

References 16 publications

Information retrieval at the point of care of community family physicians in Arab countries

Information retrieval at the point of care of community family physicians in Arab countries

Doctor! Did you Google my symptoms? A qualitative study of patient perceptions of doctors’ point-of-care information seeking

Patient Expectations: Searching Websites on How to Apply to Access Medical Records

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