AT&amp;T adds business continuity to the long list of telework's advantages

Roitz, Joseph; Jackson, E. Newton

doi:10.1002/joe.20085

Cited by 11 publications

(11 citation statements)

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“…This is surprising, since the work activities of other employees are often altered by the teleworker's absence (Duxbury & Neufeld, 1999;Watson-Fritz et al, 1998), and studies report upwards of 75 percent of non-teleworkers have concerns about co-workers who telework (Cooper & Kurland, 2002). Indeed, the impact of teleworking on others in the office may be especially important not only because of its growing prevalence, even within organizations with already established telework programs (Bednarz, 2005;Roitz & Jackson, 2006), but also because of its potential to affect collaboration and the willingness of workers to share crucial job knowledge (Cramton, 2001;Straus & McGrath, 1994).…”

Section: Abstract Co-worker Satisfaction Telecommuting Telework Turnover Intentions Virtual Workmentioning

confidence: 99%

Co-workers who telework and the impact on those in the office: Understanding the implications of virtual work for co-worker satisfaction and turnover intentions

2007

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Telework and other forms of virtual work have experienced dramatic growth over the last decade. While research is beginning to understand its impacts on teleworkers themselves, studies to date have not looked at its effect on those who remain in the office. This study therefore shifts the focus to non-teleworkers in offices where telework is present, to investigate if the prevalence of teleworkers in an office impacts the work outcomes of non-teleworkers. Using a sample of 240 professional employees, results suggest teleworker prevalence is negatively associated with co-worker satisfaction, and that this relationship is influenced by the amount of time co-workers telework, the extent of face-to-face interactions, and job autonomy. Moreover, a non-teleworker's satisfaction with co-workers was also found to be negatively associated with turnover intentions. Together, results suggest the need to consider the full range of telework's impacts including the potential adverse consequences for non-teleworkers.

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Section: Abstract Co-worker Satisfaction Telecommuting Telework Turnover Intentions Virtual Workmentioning

confidence: 99%

Co-workers who telework and the impact on those in the office: Understanding the implications of virtual work for co-worker satisfaction and turnover intentions

2007

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“…For a number of years AT&T realized many of the more traditional benefits associated with telework, such as reduced real estate costs, productivity gains and enhanced employee satisfaction and retention. However, in the aftermath of Hurricane Katrina in 2005, AT&T witnessed another benefit of telework; business continuity, which was provided when a majority of employee home-based work sites were unaffected by the hurricane (Roitz and Jackson 2006). A further example of resilience is seen when considering the New York City transit strike of December 2005.…”

Section: Employer Benefitsmentioning

confidence: 99%

Managing Telework Programs Effectively

Mello

2007

Employ Respons Rights J

119

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Telework has greatly increased in both popularity and use in recent years. The original impetus behind telework has shifted over the years away from social responsibility as employers have come to realize the significant benefits they can reap from a welldesigned and implemented telework program. Despite the well-documented environmental, societal, employer and employee benefits associated with telework, telework changes the nature of the employer-employee relationship and can have some detrimental effects on an organizations if not implemented strategically. This paper explores the prevalence of and benefits and limitations associated with telework and provides recommendations as to how to most effectively implement telework.

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“…Telework is rapidly increasing in popularity, comprising over 15% of the U.S. workforce (U.S. Census Bureau, 2002) and growing by upwards of 30% per year in the U.S. and around the world (Mamaghani, 2006; Office of National Statistics, 2005; WorldatWork, 2007). These upward trajectories seem likely to continue, considering volatile fuel prices (MSNBC, 2008; New York Times, 2008), growing pressures to reduce work‐family conflict (Golden, Veiga, & Simsek, 2006; Raghuram & Wiesenfeld, 2004), and continued corporate initiatives to save real‐estate costs (Roitz & Jackson, 2006). Despite telework's rapid growth, as well as research addressing how it alters important work outcomes (Golden & Veiga, 2005; Kossek, Lautsch, & Eaton, 2006; Raghuram, Wiesenfeld, Garud, & Gupta, 2001), any effect telework might have on knowledge sharing is surprisingly underexplored (Belanger & Allport, 2008; Siha & Monroe, 2006).…”

Section: Introductionmentioning

confidence: 99%

Teleworker knowledge sharing and the role of altered relational and technological interactions

2010

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SummaryGiven the growing importance and complexities of telework and the challenges associated with knowledge sharing, in this study we investigate teleworkers and their propensity to share knowledge. We do so by investigating if the relational qualities of teleworkers in the form of trust, interpersonal bond, and commitment, act to impact teleworker knowledge sharing. We also investigate how telework's altered spatial and technical interactions shape knowledge sharing, by testing the contingent role of technology support, face-to-face interactions, and electronic tool use. Results using matched data from 226 teleworkers support the role of teleworker trust, interpersonal bond, and commitment in predicting knowledge sharing. Moreover, the impact of trust on knowledge sharing is found to be moderated by technology support, face-to-face interactions, and use of electronic tools, whereas the impact of commitment is contingent upon the use of electronic tools.

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AT&T adds business continuity to the long list of telework's advantages

Abstract: ALTERNATIVE WORK ARRANGEMENTSAT&T '

Cited by 11 publications

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Co-workers who telework and the impact on those in the office: Understanding the implications of virtual work for co-worker satisfaction and turnover intentions

Co-workers who telework and the impact on those in the office: Understanding the implications of virtual work for co-worker satisfaction and turnover intentions

Managing Telework Programs Effectively

Teleworker knowledge sharing and the role of altered relational and technological interactions

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