“…1 National Diabetes Audit data suggest that a decline in the number of people receiving the eight care processes following the onset of the pandemic is associated with an increase in non-covid mortality in people with diabetes. 2 Post-pandemic diabetes services have reinstated faceto-face consultation, education and support but have maintained the facility for telephone and video calls in a move that is likely to be the new 'normal', if normality can be regenerated. The concept of normal has always been dynamic, changing and developing over time but coronavirus disease (COVID-19) accelerated the pace of change which has then rebounded, to some extent, to a less extreme position.…”