2013
DOI: 10.14807/ijmp.v4i1.79
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Association of Costumer Value Chain Analysis to Quality Function Deployment: Different Identified Costumers and Requirements on Development of CPM Device

Abstract: This study aims to present the differences between the use of QFD and its association with CVCA tool in the development of a CPM device for elbow and forearm rehabilitation. To achieve this goal, the study was divided into three steps. The development of a conceptual model that integrates the proposed CVCA + QFD tool for application in the health device development was done in the first step. The second step consisted of applying the proposed model, referring to the QFD method using 8 matrixes: quality matrix,… Show more

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