Assessment of Website Quality: Scandinavian Web Awards Right on Track?

Sørum, Hanne; Medaglia, Rony; Andersen, Kim Normann

doi:10.1007/978-3-642-03516-6_17

Cited by 4 publications

(3 citation statements)

References 17 publications

(15 reference statements)

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“…There are three main target areas for public web sites:citizens as individuals;innovation and growth in business and industry; anda coordinated and user‐adapted public sector.The public sector's stated aim is that everyone will have an opportunity to participate in the digital community, and have the same access to digital information and services. The evaluation process in Norway and Denmark focuses on how the web site/service actually appears on the screen, and the criteria are mainly grounded on standardized objective measures, which, to a large extent, assess technical aspects (Sørum et al , 2009).…”

Section: Case Choice and Research Methodsmentioning

confidence: 99%

“…The possibility of having real users participate in providing feedback for developing and refining the IS they are intended to use is even more important in a public sector setting, where it is taxpayers' money that finances the main service providers. In the era of public sector e‐services, this materializes, for instance, in a spread of government‐run and private contests of public web sites where prizes are awarded for categories, such as design and usability (Sørum et al , 2009), which are assessed by both users and usability experts/consultants.…”

Section: Introductionmentioning

confidence: 99%

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Perceptions of information system success in the public sector

Sørum¹,

Medaglia

Andersen

et al. 2012

Transforming Government: People, Process and Policy

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PurposeThe purpose of this paper is to explore the relationships between constructs of information system (IS) success in the public sector, as perceived by webmaster intermediaries, and investigate how user testing affects these relationships.Design/methodology/approachOnline surveys were conducted, using questionnaires, with webmasters in Denmark and Norway who participated in the public sector web award contests organized by the government (n=1,237, n=541; response rate 44 per cent).FindingsIt was found that the frequency with which webmasters carry out user testing affects their perceptions of IS success, with those who conduct no user testing displaying the weakest associations among success variables. Findings also suggest that webmasters who do little or no user testing conveniently assume that citizen users are satisfied, while webmasters who are more knowledgeable of the user experience have a greater perception of levels of success.Practical implicationsThe fact that the majority of webmasters do not perform any type of user testing triggers a reflection on the need for such important intermediaries to enhance their feedback channels. User involvement in assessing IS success cannot be overlooked, especially considering that user empowerment in the design, implementation, and evaluation of information systems matches a window of opportunity originating in the ongoing growth of web interactivity.Originality/valueThe paper is one of the few that investigates constructs of IS success in the public sector, and arguably the first one that focuses on the impacts of user testing on the relationships between constructs of IS success in a public setting.

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Section: Case Choice and Research Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Perceptions of information system success in the public sector

Sørum¹,

Medaglia

Andersen

et al. 2012

Transforming Government: People, Process and Policy

Self Cite

View full text Add to dashboard Cite

show abstract

“…Moreover, available websites in various domains are not only document-oriented, but also applicationoriented and user-driven. As a consequence, they are complex systems [4,5] with different types, very dynamic and application-and user-oriented. Therefore, today more than ever, high-quality sites are especially important.…”

mentioning

confidence: 99%

Website Quality Evaluation Methodology Universal Star: 1st point – “Content”

Abduganiev¹

2020

Informatika (Minsk)

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The Internet continues to grow at a fast pace with over 1.5 billion websites in 2019 as compared with only one in 1991. The emergence of enormous websites of various complexities and types makes assessing the quality of these sites a vastly important, difficult and complicated task. With this concern, the current paper proposes a novel approach for website assessment by developing a new Website Quality Evaluation Methodology Universal Star (WQEMUS) with a theoretical and empirical basis. It became possible through the employment of the grounded theory methodology that enables relevant concepts to emerge from data. To improve the reliability and validity of the findings, an extensive literature review, in-depth and qualitative interviews, and a user evaluation survey were conducted and associated together. In this way, the study presents the results of the selection and categorization of generic quality attributes for WQEMUS with a three-tier structure, consisting of top-level quality criteria, sub-criteria and indicators. These quality dimensions are grounded on a combination of subjective and objective indicators. Consequently, WQEMUS becomes capable of estimating a wide range of different websites irrespective of domain affiliation and services they provide, including Web 3.0 sites.

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