Assessment of the Structure, Conduct, and Performance of the Philippine Telecommunications Industry

Patalinghug, Epictetus E.; Manuela, Wilfred S.; Lizares, Regina M.; Patalinghug, Jason C.

doi:10.2139/ssrn.2912238

Cited by 6 publications

(6 citation statements)

References 23 publications

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“…Correlational research systematically investigates the relationship among variables and how it significantly affects one another. A researcher should shift from post positivist to constructivist theoretical assumption when this design is adopted in a study (Patalinghug, 2017). The findings of this study determined the significant relationship between the social and psychological factors that contribute the home-study setting of pupils and their academic performance.…”

Section: Methodsmentioning

confidence: 91%

Measuring social and psychological factors through home-study setting towards improved academic performance

Roselyn B. Polintan,

Jennifer P. Adriano

2023

World J. Adv. Res. Rev.

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This study determined the relationship among social and psychological factors through home -study setting of Grades 6 pupils in Liciada Elementary School, in Bustos, Bulacan during the first quarter of School Year 2022-2023. The main objective is to find the implications of social and psychological factors on the achievement of pupils and finding benefits of home-study setting. The method used in the study was t-test and pearson (r). Using descriptive correlational research as research design in the total population of 167 Grade 6 pupils as respondents of the study, the answers to the problems raised in this study were summarized as follows: The number of siblings and socio-economic status has a significant relationship between pupils’ demographic profile and social factor in home study setting with p-values 0.011 and 0.000 which is less than the level of significance at 0.05. Social factor in home-study setting and respondents’ academic achievement has a significant relationship with p-value of 0.001 which was less than the level of significance at 0.05. On the other hand, psychological factor in home study setting and respondents’ academic achievement has no significant relationship with p-value 0.220 which was greater than the level of significance at 0.05. The pupil’s achievement on this present research will be useful to the parents and policymakers in finding the benefits, policy framing, and advantages of home-study.

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Section: Methodsmentioning

confidence: 91%

Measuring social and psychological factors through home-study setting towards improved academic performance

Roselyn B. Polintan,

Jennifer P. Adriano

2023

World J. Adv. Res. Rev.

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“…However, despite the tough regulatory system under which the industry operates, the quality of regulation in itself is questionable. For example, a number of agreements with IPPs were shown to be "defective and prejudicial to public interest" upon belated review (Patalinghug, 2003). An example of this would be inequitable contracts with take-or-pay clauses, which required the government to pay for unutilized energy (Nikomborirak and Manachotphong, 2017).…”

Section: Challenges To Powering Up the Philippinesmentioning

confidence: 99%

“…The first legal framework of electricity in the Philippines was established at the turn of the 20 th century. It was in 1892 when the City of Manila, through its Municipal Council, pioneered this revolutionary service provided by the government, when it entered into a 20-year contract with Sociedad Mercantil that the latter would provide electric lighting for various public places (Patalinghug, 2003). Sociedad Mercantil later changed its name to La Electrista, and 13 years later was bought by the newlyestablished Manila Electric Company (1903), (Cabrera, 1992).…”

Section: Introductionmentioning

confidence: 99%

Regulating the Regulators: Economic Assessment of Philippine Electricity Regulation

Osorio

2023

IJEEP

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This paper seeks to analyze the regulatory framework of energy economics in the Philippines. It looks at the historical legal background of these regulations, seeking to understand how different factors contribute to the performance of the energy industry in the Philippines today. The first part provides the recent state of electricity in the Philippines, in contrast to other countries in comparatively the same circumstantial environments but with vastly different payment rates for electricity. The second part delves deeper and discusses its history, tracing the creation of landmark private industries, community cooperatives, and regulatory bodies throughout the century, up to the present day and how the current energy regulatory framework operates. It seeks to isolate the extent of influence on this particular variable that regulatory frameworks exert. Lastly, the final part dissects the Philippine regulatory framework, applying standards and concepts for efficiency in regulation and identifying areas for improvement. It concludes by providing five key recommendations: adopting data-driven regulation; integrating AI analytics; promoting a principle-based regulatory system; improving incentives against corruption and patronage politics, and; increasing consumer education. These steps can provide the backbone of reform that the Philippine regulatory system needs in order to push forward an efficient, human rights-responsive social energy framework for its citizens.

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“…In the Philippines, the geographical area franchise concept is used, which requires franchise holders to connect all households and other potential customers in their franchise areas. This results in the establishment of a monopoly supplier in each franchise area (Patalinghug, 2003). Manila Electric Company (MERALCO) is a utility company distributing electricity in the Philippines for more than 115 years now (Meralco powers up, 2020).…”

Section: Introduction 11 Background Of the Studymentioning

confidence: 99%

Impact of Quality of Customer Services on Consumers’ Satisfaction in an Electricity Company in Calamba, Laguna

G. Anino

2023

malays.bus.manag

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The quality of individual customer service experiences can have a profound impact on consumer behavior and satisfaction. Customers’ satisfaction is the basis for enhancement in service quality. This study aimed to identify the impact of the quality of customer services in a determined context of an electric company in Calamba, Laguna. The findings provided relevant information affecting customers’ satisfaction and contributed insight on exploring customers’ satisfaction of an electrical power distribution provider. A total of 150 customers participated in the survey for this study. Convenient sampling was used to identify the respondents. Statistical tools to analyze the data include Likert scores per SERVQUAL, mean and variance. The results show that Empathy, Assurance, and Responsiveness are expressly related to the quality of customer services, which can lead to customers’ satisfaction. In addition, customers’ satisfaction was found to be significantly affected by service cost. The findings of this study suggested that more empathy should be shown by management for its customers and should consider increasing the number of customer service assistants to speed up the response time.

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Assessment of the Structure, Conduct, and Performance of the Philippine Telecommunications Industry

Cited by 6 publications

References 23 publications

Measuring social and psychological factors through home-study setting towards improved academic performance

Measuring social and psychological factors through home-study setting towards improved academic performance

Regulating the Regulators: Economic Assessment of Philippine Electricity Regulation

Impact of Quality of Customer Services on Consumers’ Satisfaction in an Electricity Company in Calamba, Laguna

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