Assessment of the Level of Satisfaction with Medical Care of Patients Treated in Osteoporosis Clinics as an Indicator of the Quality of Medical Care

Abstract

The aims of this research are to assess the level of satisfaction with medical care among patients treated in osteoporosis clinics and to determine the relationship among the frequency of visits to the doctor, the duration of treatment, socio-demographic factors, and patient satisfaction with the medical care they receive. The study was conducted from August 2016 to July 2018 at osteoporosis clinics in eastern Poland. The study participants were 312 patients treated for osteopenia or osteoporosis. The authors utilized two research instruments: the PASAT POZ questionnaire and their own questionnaire. The results indicate that the duration of osteoporosis treatment is a factor that significantly influences the level of satisfaction with medical care: the longer the treatment time, the poorer the assessment of the clinic, and therefore, the lower the patient degree of satisfaction. Our analysis shows that women assess clinics more positively overall. Additionally, the higher the study participants’ age, the lower the general assessment of the clinic. A further analysis showed that respondents in better financial situations and with higher levels of education tended to assess clinics more favorably. The Pareto-Lorenz analysis indicated that the key element in general assessments of specialist clinics is the doctor. It is advisable for health service providers to monitor the quality of health care they are providing and make improvements. Therefore, further research is needed, especially in relation to chronic diseases such as osteoporosis.

Patient Perception on Osteoporosis in Korean Female Patients with Osteoporosis

“…high (77%) and the most common reason for dissatisfaction was "too short consultation time" (61%). This corresponds with findings in earlier research, [32] highlighting the importance of doctors allocating sufficient time to enhance patient compliance. To enhance long-term knowledge, communication should be tailored to the patient's language taking account of their history, needs and health literacy.…”

The Behavioral and Social Dimension of the Public Health System of European Countries: Descriptive, Canonical, and Factor Analysis

“…This issue is quite specific and has mixed coverage in the scientific literature. However, the following specialists are engaged in particular approaches to this topic: Baranska A. et al [20] conducted an assessment of the level of satisfaction with medical care among patients as an indicator of the quality of medical care; Vitale E. et al [21] investigated the satisfaction level of the population regarding health care during the COVID-19 pandemic; Man E. et al [22] defined patient satisfaction with private recovery services during the COVID-19 pandemic; Ren L. et al [23] presented a survey on the cross-sectional degree of consumer community satisfaction with the primary care system; Lee Y. et al [24] studied the subjective frame of patient satisfaction with the comprehensive nursing service; Smith et al [25] tested the Determinants of Hospital Service Quality; and Carmo Caccia-Bava M. et al [26] revealed important factors for success in hospitals. Other notable publications on this topic include Probst D.T.…”