Assessment of surveys for the management of hospital clinical pharmacy services

Cufar, Andreja; Mrhar, Aleš; Robnik–Šikonja, Marko

doi:10.1016/j.artmed.2015.04.003

Cited by 12 publications

(11 citation statements)

References 44 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…A high level of customer satisfaction leads to a high level of customer loyalty and creates a sustainable competitive advantage within a saturated market [15]. To ensure that newly developed products meet the customer's needs, scientific evaluation tools as the Kano model have frequently been applied in different industrial branches [16][17][18].…”

Section: Discussionmentioning

confidence: 99%

Expectations of Russian Medical Tourists on German Health Care Services: A Kano Model-Based Analysis

Plehn¹,

Folkert²,

Meissner³

et al. 2016

J Tourism Hospit

View full text Add to dashboard Cite

Introduction: Medical tourism is a steadily growing market in Germany and has a great value of economic interest. Although the majority of patients come from Russia, little information on the needs and expectations of this patient group exists.Methods: Based on the Kano model which is an established research tool for assessing customer's expectations in industry and healthcare, an online questionnaire was constructed. Based on literature review and an interview with a leading medical tourist agency 15 relevant service requirements were identified. Participant recruitment was accomplished via social media platforms and email invitation of Russian patients who have already received care in Germany. A typical stepwise analysis was performed after the Kano categories were derived for each requirement. As a supplementary aspect an analysis of the relative importance and satisfaction levels was performed.Results: 152 participants without (pn) and 38 with (pw) previous experiences in the German healthcare system completed the questionnaire. 9 requirements were categorized as a one-dimensional, 4 as an attractive and one each as a must-be and an indifferent attribute by pn-subjects. Almost all requirements which were classified as onedimensional by pn-subjects were classified as must-be attributes by pw-subjects. Conclusion:Typical one-dimensional attributes were related to services associated with the planning and travel process, typical attractive requirements were associated with additional support during hospital stay as a sophisticated room equipment and Russian-speaking staff. To maintain satisfaction must-be and attractive attributes have to be well controlled mainly by facilitating the travel process. Disproportional gains in satisfaction can be achieved by special offers during hospital stay.

show abstract

Section: Discussionmentioning

confidence: 99%

Expectations of Russian Medical Tourists on German Health Care Services: A Kano Model-Based Analysis

Plehn¹,

Folkert²,

Meissner³

et al. 2016

J Tourism Hospit

View full text Add to dashboard Cite

show abstract

“…The domains were derived from American Society of Health-System Pharmacists (ASHP) and Saudi Pharmaceutical Society (SPS), the international standard of Joint Commission of Hospital Accreditation, as well as from the local standards of CBAHI. [6][7][8][12][13][14][15][16][17][18][19][20][21][22][23][24][25][26][27] The domains were clinical pharmacy administration and management, performances and activities, education and training and workload documentation. We used 5-point Likert response scale system with close-and open-ended questions to obtain responses.…”

Section: Methodsmentioning

confidence: 99%

“…[12][13][14][15][16][17][18][19][20] However, various international studies have discussed on the clinical pharmacy services, including the administration of clinical pharmacy, education and training and workforce and performances. [21][22][23][24][25] However, to the best of our knowledge there are no studies conducted in the Saudi Arabia about clinical pharmacy practice. In the clinical pharmacy administration, the focus is on nine elements: vision of pharmacy, the mission of pharmacy, strategic plan, annual plan, policies and procedures, clinical pharmacist job satisfaction, clinical pharmacist competency, pharmacy technician competency and clinical Alomi YA, et al: Clinical Pharmacy Practice Administration and Management in Saudi Arabia pharmacy quality.…”

Section: Introductionmentioning

confidence: 99%

National Survey of Clinical Pharmacy Practice in Saudi Arabia-2017-2018: Administration and Management

Alomi¹,

Al-Doughan²,

Al-Jarallah³

et al. 2020

PTB Reports

View full text Add to dashboard Cite

Objectives:In this study, we explored the national survey of clinical pharmacy practice in Saudi Arabia during 2017-2018 with an emphasis on the administration and management of pharmacy practice. Methods: This is a 4-month cross-sectional national survey of clinical pharmacy practice in Saudi Arabia. The survey consisted of two parts: the demographic information and the second part comprised a questionnaire with 51 questions divided into four domains. The domains were derived from the standards and guidelines provided by the American Society of Health-System Pharmacists (ASHP), Saudi Pharmaceutical Society (SPS), the international standard of Joint Commission of Hospital Accreditation, in addition to the local standards of Saudi Center of Healthcare Accreditation. The four domains were the clinical pharmacy administration and management, performances and activities, education and training and workload documentation. We used 5-point Likert response scale system with closeand open-ended questions to obtain the responses. The questionnaire was distributed in an electronic format to the 31 directors of pharmacies at hospitals. In this study, we conducted a national survey of clinical pharmacy practice at hospitals in Saudi Arabia on performances and activities. All data were obtained through the Survey Monkey system. Results: The survey questionnaire was distributed to 31 hospitals. The average score of the elements related to the clinical pharmacy administration was 3.32 (66.31%). Most of the elements responded were policies and procedures of pharmacist privilege (4.00 (80.00%)) followed by the mission of clinical pharmacy (3.87 (77.40%)) and vision of clinical pharmacy administration (3.71 (74.20%)). Most of the clinical pharmacy services provided for adult, pediatric, neonate and geriatric patients was for critical care, medical services and for emergency. Most of the hospitals had no satellite services assistant the clinical pharmacy services (22 (70.97%)). The majority of the responders agreed that clinical pharmacy services improve the safety and effectiveness of patient care (27 (93.10%)), decreases morbidity and mortality rate (23 (79.31%)) and increases the pharmacist's role toward patient care (20 (68.97%)). Conclusion: The elements of clinical pharmacy administration were not adequate in the KSA. Most of the hospital services received the clinical pharmacy services not exceeding 50%. Despite the fact that the pharmacy administration has a good record of clinical pharmacy services, there are not enough resources to provide over 24-hr service. Revision of clinical pharmacy services is highly necessary in Saudi Arabia.

show abstract

“…Although there is some literature about other health care professionals' opinions of clinical pharmacy services, few studies have included hospital pharmacists' perceptions of their own role. 11,[16][17][18] Even less has been published on hospital pharmacists' perspectives on expanding scopes of practice. [19][20][21] However, the survey tools used in these previous studies were not validated for internal consistency or reliability.…”

Section: Introductionmentioning

confidence: 99%

Health Care Professionals’ Opinions and Expectations of Clinical Pharmacy Services on a Surgical Ward

Chevalier

Neville

Thompson

et al. 2016

CJHP

View full text Add to dashboard Cite

ABSTRACTBackground: Pharmacists have made significant contributions to patient care and have been recognized as integral members of the interprofessional team. Health care professionals differ in their opinions and expectations of clinical pharmacy services. Very little has been published about health care professionals’ perspectives on advanced clinical pharmacy roles, such as prescriptive authority or administration of vaccines. In 2013, clinical pharmacy services were introduced in a vascular and general surgery ward where a pharmacist had not previously been assigned.Objectives: To explore surgical nurses’ and physicians’ opinions and expectations of clinical pharmacy services and to determine how these views changed over time; to compare pharmacists’ views of clinical pharmacy services with those of nurses and physicians; and to develop validated survey tools.Methods: Three survey tools were created and validated, one for each profession. Surveys were distributed to nurses and physicians assigned to the general and vascular surgery ward before introduction of clinical pharmacy services and 8 months after implementation. Hospital pharmacists were invited to complete the survey at one time point.Results: Differences existed in the opinions of nurses, physicians, and pharmacists about some traditional activities. Nurses and physicians indicated stronger agreement with pharmacists participating in medication reconciliation activities than did pharmacists (p < 0.001), whereas a greater proportion of pharmacists felt that they were the most appropriate health care professionals to provide medication discharge counselling, relative to nurses and physicians (p = 0.001). Respondents supported advanced roles for pharmacists, such as collaborative practice agreements, but there was less support for prescribing, physical assessments, and administration of vaccines. Nurses indicated the strongest agreement with pharmacist prescribing (82% versus 69% among pharmacists and 27% among physicians; p < 0.001). Nurses and physicians expressed strong endorsements of clinical pharmacy services in the surveys’ comment sections.Conclusions: The introduction of clinical pharmacy services to a surgical health care team resulted in high levels of satisfaction among nurses and physicians who responded to this survey. Differences in perceptions of traditional clinical pharmacy service activities and advanced practice roles need to be studied in more depth to better understand the factors influencing health care professionals’ views.RÉSUMÉContexte : Les pharmaciens ont fait d’importantes contributions aux soins aux patients et ils ont d’ailleurs été reconnus comme membres à part entière de l’équipe interprofessionnelle. Les professionnels de la santé ont des opinions et des attentes variées en ce qui concerne les services de pharmacie clinique. Or, il n’y a que très peu de documents publiés à propos des points de vue soutenus par les professionnels de la santé sur les rôles en pharmacie clinique avancée, notamment le droit de prescrire et l’administration de vaccins. En 2013, des services de pharmacie clinique ont fait leur entrée dans une unité de chirurgie générale et vasculaire où aucun pharmacien n’avait été affecté auparavant.Objectifs : Chercher à connaître l’opinion et les attentes du personnel médical et infirmier rattaché à une unité de chirurgie en ce qui concerne les services de pharmacie clinique et voir comment ces perceptions ont changé avec le temps; comparer les points de vue soutenus par les pharmaciens en ce qui concerne les services de pharmacie clinique à ceux du personnel médical et infirmier; et mettre au point des outils d’enquête validés.Méthodes : Trois outils d’enquête ont été créés et validés, un pour chaque profession. Les sondages ont été distribués au personnel médical et infirmier rattaché à l’unité de chirurgie générale et vasculaire avant l’introduction de services de pharmacie clinique, puis huit mois après la mise en place de ces services. Les pharmaciens d’hôpitaux ont été invités à répondre au sondage à un point dans le temps.Résultats : On a observé des différences entre les opinions du personnel infirmier, des médecins et des pharmaciens à propos de certaines activités traditionnelles. Le personnel infirmier et les médecins ont indiqué être plus fortement d’accord avec la participation des pharmaciens aux activités touchant le bilan comparatif des médicaments que ne l’ont signalé les pharmaciens (p < 0,001), alors qu’une plus grande proportion de pharmaciens croyaient être les professionnels de la santé les mieux placés pour offrir des conseils sur les médicaments au moment du congé, comparativement au personnel infirmier et aux médecins (p = 0,001). Les répondants étaient favorables aux rôles avancés pour les pharmaciens, comme les ententes de pratique en collaboration, mais ils l’étaient moins en ce qui touche à la prescription, à l’examen physique et à la vaccination. Le personnel infirmier était le plus d’accord avec le droit de prescrire des pharmaciens (82 % contre 69 % pour les pharmaciens et 27 % pour les médecins; p < 0,001). Le personnel infirmier et les médecins ont exprimé un fort appui pour les services de pharmacie clinique dans les sections du sondage réservées aux commentaires.Conclusions : La mise en place de services de pharmacie clinique dans une équipe de soins de santé en chirurgie s’est traduite par des niveaux élevés de satisfaction chez le personnel infirmier et les médecins ayant répondu à ce sondage. Les différences des perceptions à l’égard des activités traditionnelles de services de pharmacie clinique et les rôles de pratique avancée doivent être étudiées plus en profondeur afin de mieux comprendre les facteurs qui influencent les points de vue des professionnels de la santé.

show abstract

Assessment of surveys for the management of hospital clinical pharmacy services

Cited by 12 publications

References 44 publications

Expectations of Russian Medical Tourists on German Health Care Services: A Kano Model-Based Analysis

Expectations of Russian Medical Tourists on German Health Care Services: A Kano Model-Based Analysis

National Survey of Clinical Pharmacy Practice in Saudi Arabia-2017-2018: Administration and Management

Health Care Professionals’ Opinions and Expectations of Clinical Pharmacy Services on a Surgical Ward

Contact Info

Product

Resources

About