Assessment of Primary Health Care Specialized Reference Clinics in Riyadh First Health Cluster: Outcome, Cost-Effectiveness and Patient Satisfaction

Alshowair, Abdulmajeed; Altamimi, Saleh; Alruhaimi, Faisal; Tolba, Ali; Almeshari, Alhanouf; Almubrick, Rehab; Abdel-Azeem, Amro

doi:10.2147/ceor.s355507

Cited by 5 publications

(4 citation statements)

References 25 publications

(27 reference statements)

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“…Accessibility of health care, organization of its PISSN: 2974-3281 EISSN: 2974-329x services, treatment length, clinic structure, and competence of physicians are the core factors related to client/patient satisfaction. (28) Physical infrastructure and surroundings can affect a client's/patient's perception about the quality of services received. (22) The current study reveals that more than three quarters of the clients had low level of satisfaction in services' general quality, structure, and process especially for those at Damanhour PHC Centers.…”

Section: Discussionmentioning

confidence: 99%

Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate

Shehata,

Ibrahim,

El Lassy

et al. 2023

Damanhour Scientific Nursing Journal

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Background. Worldwide, the crucial factor in determining the quality of care and health outcomes was seen in clients'/patients' satisfaction. It is also a reliable indicator of the quality of any healthcare services. The aim of the study is to evaluate the client's satisfaction about the quality of family healthcare services in El-Beheira Governorate. Materials and Methods: design: Descriptive research design will be used to conduct this study. Setting: The study was conducted in governmental family health centers in El-Beheira governorate affiliated with the Ministry of Health. Subjects: clients (600) who attended the studied family health centers. Sampling: A multistage sampling technique was used to select the required sample. One tool was used: Clients' satisfaction with family healthcare services structured interview schedule. Results: With respect to the client's satisfaction about quality of FHC services (structure, process, and general quality), the highest percentages of the clients had a low level of satisfaction. Based on the findings of the present study, it could be concluded that the studied patients reported a low level of satisfaction related to the quality of FHC for structure, process, and outcome especially in Damanhour district. Recommendations: the MOH should ensure that there are appropriate means for monitoring and evaluation of primary healthcare services presenting in all family healthcare centers and units.

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Section: Discussionmentioning

confidence: 99%

Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate

Shehata,

Ibrahim,

El Lassy

et al. 2023

Damanhour Scientific Nursing Journal

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“…The studies identified on this topic indicated that patients were overall satisfied with PHC services in KSA but saw the need for improvements in some areas. 20,22,27,41,46 Waiting time for appointments is a quality attribute that is regularly employed to measure patient satisfaction with PHC services. Two study reported high levels of patients satisfaction overall but accessibility and waiting time needed to be improved.…”

Section: Patients' Perceptions Of Phc In Ksamentioning

confidence: 99%

“…In terms of the health professionals' perceptions of some aspects of PHC services, several studies examined their perceptions of the use of electronic health records (EHRs), 14,15,23 safety culture, 36,38 communicable disease management, 29 emergency services, 30 laboratory services, 26 and how cost-effective are the specialized reference clinics. 22 Electronic health records (EHR) are vital for the delivery of high-quality health care. [51][52][53] Three studies examined the professionals' perception of EHRs use and their role in improving the quality of PHC services.…”

Section: Patients' Perceptions Of Phc In Ksamentioning

confidence: 99%

“…The existence of these facilities also improved the level of patient satisfaction. 22 One of the significant factors that enhance the quality of healthcare is the health workers' job satisfaction and six studies explored this topic. 9,31,39,40,42,44 Overall, health professionals working at PHCs in KSA registered low job satisfaction citing many contributory factors.…”

Section: Dovepressmentioning

confidence: 99%

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Patients and Health Professionals’ Perceptions of Primary Health Care Services in Saudi Arabia: A Scoping Review

Alharbi,

Aljuaid

2024

IJGM

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This scoping review aims to identify and summarize existing evidence concerning the quality and capacity of PHC services in the Kingdom of Saudi Arabia (KSA) with a focus on the patients and healthcare professionals' perceptions of PHC. Methods: This review followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. The digital library, PubMed, and the search engine Google Scholar were searched to broaden our results for primary research involving patient and/or health professionals' perspectives on Primary Healthcare in KSA. Results: A total of 38 publications were selected for the scoping review. Several studies examined patients' overall satisfaction with PHC services (n=14) while others focused their investigation on specific services provided by PHC (n=3). Several studies assessed the perceptions of certain groups of patients (n=5). Several studies examined health professionals' perceptions of the use of electronic health records (n=3), the safety culture (n=2), communicable disease management (n=1), emergency services (n=1), laboratory services (n=1), cost-effectiveness (n=1), and leadership (n=1). This review also included studies that assessed the health professionals' job satisfaction and burnout (n=6). Conclusion: Patients were satisfied with some aspects of PHC services while recognizing that improvements in some areas were needed. These included waiting time, physician-patient communication, access to the services in rural areas, patient involvement in disease management, and oral health. Health workers were positive about certain quality aspects and services provided by PHC such as EHRs, safety culture, communicable disease management, emergency services, and laboratory services. Health workers demonstrated a low level of job satisfaction due to several reasons, including, working conditions, financial incentives, and burnout.

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Evaluation of Levels and Determinants of Patient Satisfaction with Primary Health Care Services in Saudi Arabia: A Systematic Review and Meta-Analysis

Radwan,

Alkattan,

Haji

et al. 2023

Dr. Sulaiman Al Habib Med J

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Background The Saudi Ministry of Health makes continual efforts to provide high-quality preventive services through a large network of primary health care (PHC) centers. Patient satisfaction is integral to measuring health outcomes and the quality of these services. Methods We searched the Cochrane, EMBASE, and Google Scholar databases for studies investigating patient satisfaction with PHC services in Saudi Arabia in the past 10 years. The risk of bias and heterogeneity across the included studies were assessed with Newcastle Ottawa scale and I2 test, respectively. Review Manger version 5.311 was used for data analysis with the random effect model. The quality of evidence of each outcome was measured with the GRADE approach. Results The review included 3302 Saudi residents from six observational studies conducted in different regions of Saudi Arabia. Most studies included in the review had low risk of bias regarding the studied domains. The review indicated moderate overall satisfaction with PHC services (77.00%) among participants. More than 60% of the participants (63.11% and 82.59%) were satisfied with the continuity and communication of PHC services, respectively, whereas, less than half (41.73% and 46.92%) were satisfied with the accessibility of the PHC services and the health education provided at these centers. Moreover, low satisfaction was found among older patients and those with low educational levels. Other sociodemographic factors did not determine patient satisfaction. Conclusion and Recommendations This review indicated a moderate level of overall patient satisfaction with respect to the targeted satisfaction level for Saudi Ministry of Health 2023 PHC services of 85%. Additional efforts and continuing evaluation by health care providers will be crucial to address the weaknesses in PHC services.

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Assessment of Primary Health Care Specialized Reference Clinics in Riyadh First Health Cluster: Outcome, Cost-Effectiveness and Patient Satisfaction

Cited by 5 publications

References 25 publications

Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate

Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate

Patients and Health Professionals’ Perceptions of Primary Health Care Services in Saudi Arabia: A Scoping Review

Evaluation of Levels and Determinants of Patient Satisfaction with Primary Health Care Services in Saudi Arabia: A Systematic Review and Meta-Analysis

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