Assessment of patient satisfaction and associated factors in an outpatient department at Dangila primary hospital, Awi zone, Northwest Ethiopia, 2018

Abstract

Various problems were faced by patients in any hospital outpatient department. But, Patients seek quick and convenient services. Patient satisfaction improves clinical outcomes and patient retention and reduces medical malpractices. Efficient and patient-centered health care delivery is of utmost importance. Thus, patient satisfaction is a very effective indicator to measure the success of health outcomes and plays a key role in improving health service quality and early report of new outbreaks (e.g., or other outbreaks (e,g measles, polio). Objective of this study was to assess patient satisfaction and associated factors on outpatient department, Dangila Primary Hospital, Awi zone, Northwest Ethiopia, 2018.Cross sectional study design was conducted from April 1 st to August 31 st , 2018. A total of 304 respondents were selected using systematic random sampling. Structured questionnaire was used for data collection. EPI Data version 3.1 and SPSS version 20 were used for data entry and analysis, respectively. Multiple logistic regression was employed to describe associated factors and control potential confounders.Of all 304 participants, 175 (57.6%) were males and 129 (42.4%) were females. About 100 (32.9%) were with age range of 30-39 years. Nearly three-fourth of respondents, 233 (76.6%) were dissatisfied with the queue system to see a doctor. Level of patient satisfaction and waiting time in outpatient department was 48.2% and 48 minutes, respectively. Multivariate logistic regression indicated that satisfaction with courtesy and respect (p=0.013) and satisfaction with confidentiality taken by the examiner during physical examination (p=0.012) were associated factors for patient satisfaction.Patient satisfaction in outpatient department in Dangila primary hospital was lower than regional target. Courtesy and respect and satisfaction with confidentiality taken by the examiner during physical examination were associated factors for patient satisfaction. Outpatient waiting time was less than one hour.

Patient Satisfaction Level at Out Patient Departments of Two Children Hospitals in Dhaka City during COVID-19 Pandemic

“…The inclusion criteria were the attendants who accompanied the patients in OPD and agreed to participate; exclusion criteria were seriously ill patients and children hospitals having less than 100 beds. Based on the report of 44.6 % satisfaction level in a study from Ethiopia, sample size calculated was 418, but due to time and resource constrains we managed to include 323 respondents in the study [10].…”

“…WHO announced in March 2020 to minimize community transmission of, and prevent, COVID-19 through practicing social distance, frequent hand washing, using personal protective equipment (PPE) and reducing population density in healthcare facilities [9]. In the new pandemic situation, many patients suffer from COVID-19 like symptom such as fever, cough, throat pain and breathlessness, but they do not get facilities to treat them or get chance to prevent them due to lock down [10]. As COVID-19 continues to spread, health professionals took some policy e.g.…”

Sự Hài Lòng Của Người Bệnh Với Dịch Vụ Khám Bệnh Tại Phòng Khám Đa Khoa 108, Tỉnh Nam Định Năm 2021

“…Trên thế giới, nghiên cứu đánh giá sự hài lòng của người bệnh được triển khai từ rất sớm ở các nước phát triển cũng như các nước đang phát triển. Các nghiên cứu đã xem xét các khía cạnh khác nhau của dịch vụ chăm sóc sức khỏe như cơ sở hạ tầng, khả năng tiếp cận các dịch vụ hay thái độ, ứng xử và năng lực của nhân viên y tế; từ đó góp phần nâng cao hiệu quả cung cấp dịch vụ của các cơ sở y tế [3]- [6]. Tại Việt Nam, sự hài lòng của người bệnh cũng là chủ đề được quan tâm khi chất lượng bệnh viện là nội dung quan trọng của ngành Y tế.…”

Satisfaction with childhood vaccine services and associated factors among parents in Ethiopia: A systematic review and meta-analysis

“…Although primary studies concerning the coverage of EPI services are available, there is still a paucity of evidence on pooled parental satisfaction with childhood immunization in Ethiopia (28). Thus, parent satisfaction, as a proxy, is a very effective indicator of the success of health outcomes and plays a key role in improving health service quality (29). An increases in the quality of immunization services increases immunization coverage in the service area and in the country as a whole.…”