Given the extreme difficulty of estimating crash likelihoods, the most important aspect of the development of congestion management strategies is the identification of the factors that affect non-recurrent congestion caused by crashes. Such factors must be identified to develop crash management strategies and congestion management strategies. The objectives of this study are to identify causal factors that affect non-recurrent congestion and to propose some operational strategies for mitigating crash-induced non-recurrent traffic congestion. To achieve these objectives, a case study was conducted to identify spatiotemporal non-recurrent congestion regions using a previously developed method based on historical inductance loop detector data collected from six major freeways in Orange County, California. Based on the case study results, potentially significant factors in non-recurrent congestion were identified using the Cox proportional hazard model. Additionally, with the factors identified as significant, operational strategies were proposed for mitigating non-recurrent congestion due to freeway crashes.