Assessment of Family Satisfaction in Anesthesiology and Reanimation Intensive Care Unit

Abstract

Objective: To assess family satisfaction in the intensive care unit with a validated family satisfaction survey. Matherials and Methods: With the ethical commitee approval, family satisfaction survey was applied to family members of 553 patients admitted in Anestesiology and Reanimation Intensive Care Units. 133 family members who meet the inclusion criteria were included in the study. Patients' age, educational status, health insurance, additional diseases, cause of admission, duration of stay, coma status, mechanichal ventilation need and cardiopulmoner resutation need was recorded. Family members' age, sex and relationship with the patient were recorded. Also family members were asked to specify who gave them information about the patient along with how many times and for how long they visited the patient. Acute physiology and chronic health evaluation Scores of the patients were recorded in the first twenty-four hours of admission. A survey combined from two verified forms were used to assess family satisfaction. Results: Family members of patients that differ in the means of socio-cultural status, diagnosis, treatment plans and prognosis were highly satisfied (%86,4) from the ICU care. Family members were most satisfied. The most satisfactory subjects were identified as "proximity", "comfort" and "trust". Conclusion: In order to increase family satisfaction in our ICU, visiting hours can be increased in order to provide more closeness to the family members. Family members can also benefit from a more comfortable environment. Family meetings can be arranged at given intervals.

Family members' perceptions of counselling during visits to loved ones in an adult ICU

“…Our results indicate that the content of family members' counselling becomes more complex as the family members go from their initial arrival at the ICU to the bedside visit with the patient. According to previous studies, counselling should give family members knowledge about their loved one's diagnosis, treatment, prognosis and clinical condition, and treatment schedules and goals, the treatment team, and how family members can participate in care (Akdagli et al, 2020 ; Wilson et al, 2015 ). Counselling on such diverse topics is important and beneficial because family members' satisfaction with care increases when they believe they have received detailed knowledge and support and have opportunities to participate in caring for their loved one (Frivold et al, 2015 ).…”

“…These roles are enacted in an environment of unknowns (Minton et al, 2019 ) and give rise to physical and psychological experiences that may adversely affect the family members' daily lives, potentially leading to social isolation, relationship problems, and issues affecting employment and health such as anxiety, depression, and post‐traumatic stress disorder (Johansson, 2014 ; Kynoch et al, 2016 , 2019 ; Lemiale et al, 2010 ; Linnarsson et al, 2010 ). Family members need knowledge about their loved one's diagnosis, treatment, prognosis, clinical condition, schedule of treatment, and goals, and knowledge about the treatment team and ways in which family members can participate in the caring process (Akdagli et al, 2020 ; Wilson et al, 2015 ). In addition, family members need counselling to calm and comfort them so they can gather their resources and engage in cultural and spiritual cooperation with intensive care professionals (ICPs) (de Beer & Brysiewicz, 2016 ).…”

Priority Setting in the Polish Health Care System According to Patients’ Perspective

“…Besides, they can contribute to establishing directions of redefining methods and instruments for increasing patient satisfaction. However, we should bear in mind the fundamental difference between patient satisfaction and meeting their expectations in terms of their health needs [23][24][25][26][27][28][29].…”