Assessment of Beneficiary Satisfaction with Community Based Solid Waste Management Service. A case of Okoa Maisha Project in Mnarani Village, Kilifi County, Kenya

Abstract

Solid Waste Management Service (SWMS) is an important public good, although most local governments in developing countries have failed to effectively provide it to their populace. Ineffective SWMS has serious environmental and public health ramifications. Consequently, other players such as NonGovernmental Organizations (NGOs), private companies and Community Based Organizations (CBOs) have to be involved in the delivery of SWMS. This study assessed the level of beneficiary for households" satisfaction with SWMS as rendered by Okoa Maisha Project (OMP -the Swahili translation for project of saving lives) operating under the auspices of Where Talent Lives (WTL) -a local CBO located in Mnarani Village in Kilifi County in Kenya. The study revealed that majority of the respondents (52.4%, n=152) were very satisfied with the overall SWMS as rendered by OMP. The satisfaction was mostly due to quality variables such as householders" education on solid waste management (54%, n=157), neatness of waste collection crew (52.4%, n=152) and reliability of waste collection (49.7%, n=144). Relative to other indicators, the respondents ranked low quality variables such as frequency of waste collection from households and the behaviour of the waste collection crew towards the residents. The study concludes by emphasising on the need for assessment of SWMS as provided by CBOs for improved service delivery. The study recommends routine supervision of the SWMS rendered by donor or government sponsored projects for effective and sustainable service delivery to the beneficiary householders and the community

Does the Community-Driven Development Approach Enhance Livelihoods? Evidence from Tanzania

“…This was attributable by the fact that the participating households were obtaining financial benefits (mean=3.61). A study by Hassan et al (2018) also reported similar findings of high participation at the implementation stage of CDD projects.…”

“…A possible reason was due to the moderate incorporation of CDD elements in CDD subprojects. The overall level of participation reported here is lower than in other African countries (Hassan et al, 2018). Elsewhere, disparities in the overall level of participation are attributable to the assertion that CDD varies in terms of objectives, context, country (Mansuri & Rao, 2004) and how participation is measured by researchers (Mbeche et al, 2021).…”

Determinants of Satisfaction with Solid Waste Management Services: A Central–Local Comparison in China

“…The satisfaction with solid waste management services (SWMS) is an effective indicator to evaluate the return or performance of the services provided with consumer satisfaction theories [17][18][19][20][21] and allows a comprehensive evaluation of service efficiency, responsiveness, equity and effectiveness under limited human, material and financial resources [22,23], which can provide feedback and development directions for policy makers and implementers to improve policy and implementation approaches [24]. Some studies of other countries-for example, Malaysia [25], Spain [26,27], Kenya [28], India [29], Slovakia [30] and Italy [31]-also evidenced that satisfaction varies with the situation and quality of SWMS in the areas and countries and demonstrated that 30-84% residents were satisfied with the community SWMS [25][26][27][28][29][30][31][32][33][34][35]. Satisfaction with SWMS will also accelerate residents' separation behavior, services expectations and perceived quality and social interactions among communities [25,26,[36][37][38]; then, it affects community social and environmental sustainability [39][40][41][42].…”

“…The factors that impacted satisfaction when applied to solid waste separation collection, management or treatment services in the previous studies include many items [25][26][27][28][29][30][31][32][33][34][35][36][37][38][39][40][43][44][45][46][47][48][49][50][51][52][53][54][55][56][57]. Some previous studies have used the structural equation model, service quality (SERVQUAL) model, expectancy disconfirmation model (EDM) or descriptive and factor analysis methods to evaluate the determinants of satisfaction with SWMS or public services [26][27][28][29][30][31][32][33][34][35]39,40,[43][44][45][48][49]…”

Operations and Patronage of Private Waste Contractors Initiative of Solid Waste Collection in Ibadan Metropolis, Nigeria

“…Waste generated disposal knowledge is 2.0% for containers nearby, 22.0% for open spaces, 32.0% for adjacent streams, and 44.0% for regions close to homes. This indicates that there is insufficient understanding and sensitization on the part of the council or service providers on the residents' duty for waste collection, particularly with regard to the ultimate disposal of garbage [26]. Waste collection services have historically been marked by inconsistent collection and insufficient disposal due to the restricted resources available to waste management authorities [11].…”