Assessment of Acutely Mentally Ill Patients' Satisfaction of Care: There Is a Difference Among Ethnic Groups

Anders, Robert L.; Olson, Tom; Bader, Julia

doi:10.1080/01612840601174094

Cited by 7 publications

(6 citation statements)

References 16 publications

(17 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Little information was provided about the timing of data collection in over a third of papers (37%), other than describing participants as in-patients at the time 25 – 27 , 31 , 32 , 35 , 36 , 43 , 44 , 48 – 63 . Data were mostly collected just before, 28 , 29 , 45 , 64 – 73 immediately after discharge 20 , 45 , 59 , 74 , 75 or from former in-patients 22 , 23 , 34 , 37 – 39 , 41 , 42 , 46 , 47 , 63 , 76 – 80 . This suggests that patients were recovering when experiences were elicited.…”

Section: Resultsmentioning

confidence: 99%

“…21,74 The findings were not conclusive: although hospitals in the UK with higher proportions of Black and minority ethnic patients employed more coercive practices, this was independent of individual patient ethnicity. 21,74 Sedation: Some patients recognised that medication was important for the in-patient care pathway. 20,39,41 Some trusted staff to decide on appropriate sedation, 32,52 whereas others felt empowered to decide on timing and dose of medication when administered on an 'as needed' basis.…”

Section: Averting Negative Experiences Of Coercionmentioning

confidence: 95%

“…Little information was provided about the timing of data collection in over a third of papers (37%), other than describing participants as inpatients at the time. [25][26][27]31,32,35,36,43,44,[48][49][50][51][52][53][54][55][56][57][58][59][60][61][62][63] Data were mostly collected just before, 28,29,45,[64][65][66][67][68][69][70][71][72][73] immediately after discharge 20,45,59,74,75 or from former in-patients. 22,23,34,[37][38][39]41,…”

Section: Timing Of Data Collection In Included Studiesmentioning

confidence: 99%

See 2 more Smart Citations

Experiences of in-patient mental health services: systematic review

Staniszewska¹,

et al. 2019

View full text Add to dashboard Cite

BackgroundIn-patients in crisis report poor experiences of mental healthcare not conducive to recovery. Concerns include coercion by staff, fear of assault from other patients, lack of therapeutic opportunities and limited support. There is little high-quality evidence on what is important to patients to inform recovery-focused care.AimsTo conduct a systematic review of published literature, identifying key themes for improving experiences of in-patient mental healthcare.MethodA systematic search of online databases (MEDLINE, PsycINFO and CINAHL) for primary research published between January 2000 and January 2016. All study designs from all countries were eligible. A qualitative analysis was undertaken and study quality was appraised. A patient and public reference group contributed to the review.ResultsStudies (72) from 16 countries found four dimensions were consistently related to significantly influencing in-patients' experiences of crisis and recovery-focused care: the importance of high-quality relationships; averting negative experiences of coercion; a healthy, safe and enabling physical and social environment; and authentic experiences of patient-centred care. Critical elements for patients were trust, respect, safe wards, information and explanation about clinical decisions, therapeutic activities, and family inclusion in care.ConclusionsA number of experiences hinder recovery-focused care and must be addressed with the involvement of staff to provide high-quality in-patient services. Future evaluations of service quality and development of practice guidance should embed these four dimensions.Declaration of interestK.B. is editor of British Journal of Psychiatry and leads a national programme (Synergi Collaborative Centre) on patient experiences driving change in services and inequalities.

show abstract

Section: Resultsmentioning

confidence: 99%

Section: Averting Negative Experiences Of Coercionmentioning

confidence: 95%

Section: Timing Of Data Collection In Included Studiesmentioning

confidence: 99%

See 1 more Smart Citation

Experiences of in-patient mental health services: systematic review

Staniszewska¹,

et al. 2019

View full text Add to dashboard Cite

show abstract

“…As key providers of these services, mental health nurses were held in high regard by patients (Blenkiron & Hammill, 2003;Cullen, Waite, Oliver, Carson, & Holloway, 1997;Macpherson, Jerrom, Alexander, Thompson, Edgar, & Hughes, 1998;Macpherson, Summerfield, Haynes, Slade, & Foy, 2005;Vaughan & Stevenson, 2002), although differences exist between groups of patients regarding satisfaction of treatment (Anders, Olson, & Bader, 2007;Chen et al, 2006).…”

Section: Mentalmentioning

confidence: 98%

The Mental Health Nurse Incentive Program: The Benefits from a Client Perspective

Happell

Palmer

2010

Issues in Mental Health Nursing

View full text Add to dashboard Cite

It is now acknowledged that a substantial proportion of the Australian population will experience a mental health condition at some time during their lives. Only a small proportion will access care and treatment for these conditions, and those who do are more likely to access general medical practitioners than specialist mental health providers. The Mental Health Nurse Incentive Program (MHNIP) was introduced by the Commonwealth Government to enhance access to mental health care by engaging mental health nurses in collaboration with general practitioners and private psychiatrists. The aim of the current study was to explore the experiences and opinions of clients utilising these services. A qualitative exploratory approach involving in-depth semi-structured interviews was utilised to enhance understanding of the client perspective. Interviews were conducted with 14 clients. Data were analysed using NVivo to assist with the identification of major themes. The findings revealed the major themes to be: initial reactions; a comfortable setting; flexibility; holistic care; and affordable care. These findings suggest that clients perceive the MHNIP as a valuable intervention that met the mental health needs of clients to a greater extent than had previously been possible.

show abstract

“…2002, Blenkiron & Hammill 2003, Bjørngaard et al . 2007), ethnicity (Anders et al . 2007), diagnosis (Rosenheck et al .…”

Section: Introductionmentioning

confidence: 99%

The patient's view of quality in psychiatric outpatient care

Lundqvist

Ahlström

Wilde‐Larsson

et al. 2012

Psychiatric Ment Health Nurs

View full text Add to dashboard Cite

The influence of demographic characteristics on patients' ratings of the quality of psychiatric outpatient care has been given little attention in research. The aim of the present study is to elucidate the quality of psychiatric care among outpatients and investigate demographic and clinical factors associated with the way in which this quality is perceived. A sample of 1340 outpatients from 15 general adult psychiatric clinics in Sweden completed the quality in psychiatric care-out-patient (QPC-OP), with a response rate of 71%. The patients' highest ratings were for Encounter; the lowest were for discharge. Most notably, quality of care was rated higher by women, older people, those with a partner, those with a lower educational level and those who were gainfully employed. In regard to visits to the clinic, higher quality of care was associated with shorter waiting time, better information and fewer professions encounters. Older people and those gainfully employed reported better mental health. Thus the QPC-OP was associated with both demographic and clinical factors. In particular, 'wanting to come back to the clinic' was the single strongest predictor of quality.

show abstract

Assessment of Acutely Mentally Ill Patients' Satisfaction of Care: There Is a Difference Among Ethnic Groups

Cited by 7 publications

References 16 publications

Experiences of in-patient mental health services: systematic review

Experiences of in-patient mental health services: systematic review

The Mental Health Nurse Incentive Program: The Benefits from a Client Perspective

The patient's view of quality in psychiatric outpatient care

Contact Info

Product

Resources

About