Assessment and improvement of employee job-satisfaction: a full-scale implementation of MUSA methodology on newly recruited personnel in a major French organisation

Gosse, Bérangère; Hurson, Christian

doi:10.1007/s10479-015-1811-y

Cited by 6 publications

(8 citation statements)

References 31 publications

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“…Job satisfaction is one frequently monitored factor at work, particularly at a time of high demand for labour on the labour market when it is very easy to change employer (Gosse & Hurson, 2016). Satisfied personnel are a major driver of an organization (Rani et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

Influence of Employee Engagement and Employee Benefit Schemes on Job Satisfaction

Reissová¹,

Šimsová²,

Fričková³

2019

AD ALTA: Journal of Interdisciplinary Research

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Currently, there are shortages of qualified labour on the market. Businesses struggle to attract new employees, which is why they strive to retain their current employees. They pay great attention to overall job satisfaction of their employees. Satisfaction of employees can be affected by their engagement or rate of satisfaction with employee benefits. The objective of the study was to identify whether the overall job satisfaction of line employees in a manufacturing corporation is influenced more by employee engagement or satisfaction with the benefit scheme. The applied linear regression shows that a benefit scheme affects the increase in overall satisfaction less than the assessment of engagement at work. Employee engagement was monitored in three areas: satisfaction with management, work atmosphere and potential personnel turnover rate. The largest influence was reported in the assessment of the work atmosphere. Another important finding is a statistically significant difference between the assessment of work atmosphere given by Generation X and Y. If employers want to manage work performance efficiently, they should respect the differences between these generations when preparing incentive schemes. The issue should be examined in the field of science and research as well.

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Section: Introductionmentioning

confidence: 99%

Influence of Employee Engagement and Employee Benefit Schemes on Job Satisfaction

Reissová¹,

Šimsová²,

Fričková³

2019

AD ALTA: Journal of Interdisciplinary Research

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“…and accommodation level, administration, work condition, recognition, co-workers communications, educational activity, payment, vacation, and leaves are used to determine the job satisfaction to the nurses of Al-Qassim hospital of Sudia Arabia[36]. The research used the MUSA method that showed the richness of the set of factors which determine the satisfaction of newly recruited personnel at work in a large French organization[37].Martin & Kaufman (2013) investigated that there is a strong positive correlation between organizational climate and the dependent variable of job satisfaction in South African Information & Technological organization. Work employment, Employee relationship, and training influence on job satisfaction of Bangladesh government Sonali Bank's employees [38].…”

mentioning

confidence: 99%

Exploring the Factors Affecting Employee’s Satisfaction in Non-Government Organizations (NGOs) of Bangladesh: An Experience from Bangladesh Rural Advancement Committee (BRAC)

Uddin¹,

Uddin²,

Paul³

et al. 2019

JSS

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The paper contributes to research on employee satisfaction theory through analysing relationship between Job security (JS), job innovativeness (JI), internal communication (IC) and compassion & self-sacrifice (CSS) as antecedents of employee's satisfaction (ES) in NGOs sectors in Bangladesh, and the moderating role of education & training (ET) in this relationship. The conceptual framework is examined using structural equation modelling. Data analysed has been drawn from 260 employees of BRAC NGOs located in Comilla and Chandpur districts of Bangladesh. The findings of this research positively strengthen the Non-government Organizations (NGOs) of Bangladesh with providing the job satisfaction to the employee by exploring the antecedents of employee's satisfaction in NGOs. These outcomes of the study are consistent with the conclusion that employers of NGOs working in Bangladesh should cordially focus on employee's satisfactory factors for the sake of assuring better performance and productivity.

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“…MUSA outputs are filled with information from a managerial perspective, revealing which dimensions need more improvement and their respective priorities. Thus, they should be within the managers' grasp to improve their performance (Gosse and Hurson, 2016). Compared with other alternatives, the low utilization of MUSA in healthcare and its potential generates opportunities for a broader diffusion of studies using this method (Ferreira et al., 2021).…”

Section: Discussionmentioning

confidence: 99%

“…This method assumes a set of features of the evaluated product or service, according to which customers perceived their satisfaction. These characteristics are the method's input (Gosse and Hurson, 2016).…”

Section: Introductionmentioning

confidence: 99%

The satisfaction of healthcare consumers: analysis and comparison of different methodologies

Vieira

Marques

Pedro

2022

Int Trans Operational Res

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Patient satisfaction and the factors influencing it are becoming a significant concern for health organizations and patients around the world. This study evaluates patients' satisfaction regarding the inpatient service while tackling the existent literature gap on which method best suits the patient satisfaction analysis. We perform a methodological comparison (using factor analysis, structural equation modeling, ordinal logistic regression (OLR), and multicriteria satisfaction analysis (MUSA)) to contrast the different results from different methodologies. After implementing the methods, we concluded that, out of the eleven analyzed factors, seven influence satisfaction: accommodations, auxiliary staff, exams and treatments, medical staff, food quality, volunteering staff, and obtained information. Three were consistent for structural equation modeling and OLR: accommodations, exams and treatments, and health services. The outputs of MUSA were not compatible with the other methods. However, we concluded that the MUSA method is a good option when dealing with patient satisfaction studies since it provides insightful outputs that facilitate managers' decision making and improve the provider's performance efficiency.

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Assessment and improvement of employee job-satisfaction: a full-scale implementation of MUSA methodology on newly recruited personnel in a major French organisation

Cited by 6 publications

References 31 publications

Influence of Employee Engagement and Employee Benefit Schemes on Job Satisfaction

Influence of Employee Engagement and Employee Benefit Schemes on Job Satisfaction

Exploring the Factors Affecting Employee’s Satisfaction in Non-Government Organizations (NGOs) of Bangladesh: An Experience from Bangladesh Rural Advancement Committee (BRAC)

The satisfaction of healthcare consumers: analysis and comparison of different methodologies

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