Assessing travel satisfaction in public transport: A configurational approach

Sukhov, Alexandre; Lättman, Katrin; Olsson, Lars E.; Friman, Margareta; Fujii, Satoshi

doi:10.1016/j.trd.2021.102732

Cited by 62 publications

(41 citation statements)

References 45 publications

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“…Similar results as discussed above were reported in some previous studies. Before the pandemic, the choice of means of transport was predominantly shaped by factors such as satisfaction, experience, pricing, emissions, distances and land use [5,19,[22][23][24][25]. In the identified cases, the share of public transport means decreased by approximately 18% on average, with employees switching to individual transport means during the pandemic [33][34][35].…”

Section: Discussionmentioning

confidence: 99%

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The Impact of COVID-19 on the Choice of Transport Means in Journeys to Work Based on the Selected Example from Poland

Szczepanek

Kruszyna

2022

Sustainability

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In recent years, the problem of overusing cars has been amplified by the COVID-19 pandemic. To understand this problem, we analyzed the results of a survey dedicated to mobility patterns of employees of the Wroclaw University of Sciences and Technology conducted in June and July 2021. Consideration was given to the share of different means of transport and their changes in pre-, through and post-COVID-19 periods and factors such as the distance, population and public transport standards specific for various journeys. Overall, we found that the pandemic strongly influenced the choice of transport means. We did not identify any significant influence of the distance or population on the share of transport means between various periods. However, regardless of the period, dependencies between the public transport standards and the share of transport means were evident.

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Section: Discussionmentioning

confidence: 99%

“…Efforts have been devoted to reduce the use of cars in favor of other means of transport. Psychological conditions influencing the choice of the means of transport have been examined and competitive modes of transport have been proposed, including inter alia, bicycles or public transport [5,[19][20][21][22][23][24][25].…”

Section: Introductionmentioning

confidence: 99%

The Impact of COVID-19 on the Choice of Transport Means in Journeys to Work Based on the Selected Example from Poland

Szczepanek

Kruszyna

2022

Sustainability

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“…However, de Oña (2021) found that frequency, punctuality, and speed are the attributes that contribute the most to service quality. Other studies found that functionality, comfort, security, and reliability are the main factors (Fonseca et al, 2010;Sukhov et al, 2021). Abenoza et al (2017) identified and characterized these users in Sweden.…”

Section: Literature Reviewmentioning

confidence: 94%

Demand-responsive Users' Travel Behavior and Satisfaction Analysis in Small Cities

Jaber

Al‐Sahili²,

Juhász³

2023

Period. Polytech. Transp. Eng.

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This study examines the differences in travel behavior between regular and occasional demand-responsive transport users (public transport users), determines the level of service satisfaction, and identifies the key factors of commuters' preferences of using the demand-responsive transport regularly or occasionally for a small-sized urban area (<50 km2). Data were supplemented through field surveys and by focus group discussions. Binary logistic regression and correlation models were used. It is found that probabilities of irregularity are higher for rural areas, male commuters, short trips, educational trips, low-income groups, and non-direct trips. All users are generally satisfied with the service. The most important factors for occasional users are waiting time, trip cost, and trip duration. On the other hand, regular users pay more attention to cleanliness, safety, and comfort. Scheduling of public transportation lines that serve educational zones and provide accessibility to rural areas are needed to improve the quality and attractiveness of the services.

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“…Many factors are found to have an effect on commuters travel behaviours and their satisfaction. Travel satisfaction is a complex phenomenon and high overall satisfaction appear to depend upon multiple characteristics such as reliability, comfort, safety or information (Sukhov et al, 2021). Studies show, good public transport accessibility have impact not only on peoples' ability to connect and access many areas but also have a positive impact on their personal relationships.…”

Section: Introductionmentioning

confidence: 99%

Private car or public transport? - what effects does the service accessibility have on public transport utilisation in the City of London

Aleksandra¹

2022

Preprint

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In recent years there have been an increased drive globally to reduce private car journeys and increase the public transport use, cycling or walking. To support the shift in behavioural change and enable transition to more sustainable transport choices, many researches have been carried out to identify factors that may influence commuters’ decisions in relation to their transport mode selection. Number of those have shown that good quality public transport services can lead to its improved attractiveness. This study examines public transport accessibility levels across the City of London and its effects on the public transport utilisation and car ownership in the city.

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Assessing travel satisfaction in public transport: A configurational approach

Cited by 62 publications

References 45 publications

The Impact of COVID-19 on the Choice of Transport Means in Journeys to Work Based on the Selected Example from Poland

The Impact of COVID-19 on the Choice of Transport Means in Journeys to Work Based on the Selected Example from Poland

Demand-responsive Users' Travel Behavior and Satisfaction Analysis in Small Cities

Private car or public transport? - what effects does the service accessibility have on public transport utilisation in the City of London

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