“…Donabedian's medical quality model has become a practical and standard framework for medical quality researchers since it was first proposed. Although arguments are still being made about whether it is better to assess medical quality from a process perspective or from an outcome perspective (Feinstein, 2002;Ploeg, Flu, Lardenoye, Hamming, & Breslau, 2010), objective indicator methods, or subjective expert judgments, or patient http://dx.doi.org/10.1016/j.eswa.2015.03.009 0957-4174/Ó 2015 Elsevier Ltd. All rights reserved. feedback have been employed to assess medical quality under Donabedian's framework (Feinstein, 2002;Kerr et al, 2007;Untachai, 2013).…”