Assessing the Online Outpatient Booking System

Samadbeik, Mahnaz; Saremian, Marzieh; Garavand, Ali; Hasanvandi, Negar; Sanaeinasab, Sahar; Tahmasebi, Hadis

doi:10.5812/semj.60249

Cited by 14 publications

(24 citation statements)

References 26 publications

(36 reference statements)

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“…The patients' readiness to use technology (internet and email) as the preferred interactive method was in medium level in the current study. However, in several studies, the use of email for communication between patients and health care professionals is emphasized due to ease-of-use, wideness, and low-cost (34)(35)(36)(37)(38), although the email communication in health care practices is still very poor (39). Hence, persuading patients to use new technologies can lead to care continuity, supporting self-care, and improving quality of life in such patients.…”

Section: Discussionmentioning

confidence: 99%

Readiness of Patients with Chronic Diseases to Use Health Information Technology: An Experience of a Developing Country

Samadbeik

Garavand

Saremian³

et al. 2018

Shiraz E-Med J

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Background: Nowadays, many health information technology (HIT) interventions are developed for self-care management of chronic diseases. Application of these interventions requires patients' readiness to use HIT. The current study aimed at determining the readiness of patients with chronic diseases referring to the clinics of educational hospitals in Khorramabad, Iran, to use HIT. Methods: The current cross sectional study was conducted on patients with chronic diseases referring to the clinics of teaching hospitals in Khoramabad, Iran, in 2016. A sample of 475 patients with chronic diseases was selected by the convenience sampling method. Data were collected using the valid and reliable PRE-HIT (patient readiness to engage in health information technology) questionnaire. This questionnaire is composed of two sections, sociodemographic characteristics and patient readiness factors including health information need, computer/internet experience, computer anxiety, preferred mode of interaction, relationship with doctor, cell-phone expertise, internet privacy concerns, and health news on a four-point Likert-scale. Data were analyzed with SPSS version 20. Results: The results showed that 24.4% (n = 100) of the participants had the experience of using computers. Participants' experience of computer application had a significant relationship with their age, marital status, job, educational level, living place, health status, and disease type (P = 0.001), but it had no significant relationship with their gender. The readiness of patients with chronic diseases and the experience of computer application was at a medium level (mean ± standard deviation (SD) = 2.77 ± 0.59). The highest and lowest scores of readiness were related to the relationship with doctors (mean ± SD = 3.37 ± 0.52) and computer anxiety factors (mean ± SD = 2.30 ± 0.60), respectively. Conclusions: The results of the current study showed that patients' readiness to engage in HIT was at a medium level. Hence, any plans to use computers and improve readiness of patients with chronic diseases to use HIT can eliminate the challenges of accepting IT by the patients. These can also change patients' lifestyle and improve self-care management of chronic diseases.

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Section: Discussionmentioning

confidence: 99%

Readiness of Patients with Chronic Diseases to Use Health Information Technology: An Experience of a Developing Country

Samadbeik

Garavand

Saremian³

et al. 2018

Shiraz E-Med J

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“…The results of the study showed that "online hospital appointment" system, including registering people (in various clinics and para-clinic department), changing or cancelling appointment time, and providing tracking code are key services for HMTW. With regards to the progress of information and communication technology (ICT), e-booking systems improve hospital appointment services and patient are interested to use this system for online appointment scheduling, especially in Iran (25,26). It is obvious that many foreign patients will also use it to reassure their appointment.…”

Section: Discussionmentioning

confidence: 99%

The Requirements and baises of Medical Tourism Website for Hospitals: A Cross-Sectional Study

Samadbeik

Aslani

Bastani

et al. 2018

Jundishapur J Health Sci

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Background: Informing the target population plays an important role in medical tourism attraction and should be managed in order to incorporate all appropriate tools to increase it. The aim of this study was to determine the requirements and basis of a medical tourism website for hospitals. Methods: This study was a cross sectional analytical study that was performed during year 2018 amongst hospital managers and faculty members of Iranian medical sciences universities that have the potential to attract medical tourism. Data gathering was done by a self-made questionnaire. From 120 questionnaires, which were distributed between samples, 82 were gathered completely. Data analysis was done by SPSS version 16 and descriptive (mean, frequency and etc.) and analytical (one-way ANOVA) statistical tests. Results: The results of the study showed that from the experts point of view, the most important requirement and basis of Hospital Medical Tourism Websites) HMTW(was photo gallery (mean = 4.44) and a general guide for patients (mean = 3.85) was the least significant element in HMTW. Also, there was no difference between faculty members, staff, and different genders regarding views about HMTW items (P = 0.11). Conclusions: Based on the results, it was suggested that the results of this study could be used by policymakers of medical tourism and Hospital Medical Tourism Websites (HMTW) developers. Also, the results of this study could be used as an evaluation tool for investigating hospital websites regarding medical tourism attraction abilities.

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“…The online appointment system is "a win-win solution for patients and physi-cians…" [5] (p. 6). This view was also expressed by others [6].…”

Section: Introductionmentioning

confidence: 99%

“…In another study, [5] examined the online booking system in hospitals in Iran. Their study showed that 52.8% of the hospitals still used the in-person appointment method, while 47.2% used the remote methods (SMS, call, internet, call-SMS, & call internet), with only 13.0% of the hospitals using the online appointment method.…”

Section: Introductionmentioning

confidence: 99%

“…Their study showed that 52.8% of the hospitals still used the in-person appointment method, while 47.2% used the remote methods (SMS, call, internet, call-SMS, & call internet), with only 13.0% of the hospitals using the online appointment method. Samadbeik et al, [5] concluded that the traditional (inperson) method was mostly used despite the waiting time disadvantage. Using a mixed methods approach, Pare, Trudel, and Forget [6] examined the impact of e-booking in private medical practices in Canada over a two-year period.…”

Section: Introductionmentioning

confidence: 99%

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Users’ Views on the Online Appointment System and Services Rendered at the Health Centre of the University of Technology, Jamaica

Onyefulu¹,

Gyles²,

Meade³

2018

OALib

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The online appointment system at the university health centre was introduced by the University of Technology (UTech), Jamaica management in 2014. The purpose of this study was to determine the users' views of the online appointment system, as well as their views about the services offered at the university health centre. To achieve this purpose, a descriptive research design was used to answer three research questions. The convenience sampling method was used to select 50 participants (30 students & 20 university staff members), who visited and used the health centre services. A questionnaire with an internal consistency of 0.87 was used to collect data from the participants who gave their consent. The findings showed that a majority of those who used the online appointment system were satisfied. The general view of the users about the health services provided at the health centre was positive. The results of the Fisher Exact test showed that there were differences in the views of the students and the staff in their responses to two items that measured the services provided by the doctors, and the access to the different services. Recommendations were made on how to improve the online appointment system as it relates to timing, and quality of services provided.

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Assessing the Online Outpatient Booking System

Cited by 14 publications

References 26 publications

Readiness of Patients with Chronic Diseases to Use Health Information Technology: An Experience of a Developing Country

Readiness of Patients with Chronic Diseases to Use Health Information Technology: An Experience of a Developing Country

The Requirements and baises of Medical Tourism Website for Hospitals: A Cross-Sectional Study

Users’ Views on the Online Appointment System and Services Rendered at the Health Centre of the University of Technology, Jamaica

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