Assessing the Mediating Effect of Organizational Climate in the Context of Malaysian Banking Industry

Vasudevan, Hemaloshinee; Mahadi, Nomahaza

doi:10.17687/jeb.0701.02

Cited by 6 publications

(7 citation statements)

References 29 publications

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“…The hypotheses H1 and H2 are directed towards a mediating role of the learning climate in the relationship between the quality of LMX and employee motivation. Moreover, this supposition is supported by a previous study carried out in Malaysian banking industry, which revealed that organizational climate mediated the relationships between leader-member exchange and employee citizenship behaviors (Vasudevan, and Mahadi, 2019). Therefore, the following hypothesis was proposed: H3: The learning climate will mediate the relationships between the quality of LMX and motivation of public administration employees.…”

Section: Learning Climatementioning

confidence: 67%

Untitled

2022

SPSUTOM

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The paper provides a theoretical foundation of entrepreneurial ecosystems with strong focus on start-up ecosystem. The empirical purpose of the study is to identify the key actors, institutions and organisations which can provide a nurturing environment and services for the creation of the start-up ecosystem of the city of Poznań with regard to business-sciencegovernment collaboration. Design/methodology/approach: The research applies the method of in-depth semi-structured direct interview with experts in the field of support services to potential founders and start-ups with academic origin, the case study method, participatory observation, and reflection. The explorative qualitative study uses both descriptive and explanatory techniques. Findings: The research findings provide insight in the real nature of the local start-up ecosystem presenting its key stakeholders, the scope of their support and ways of creating a conducive environment for potential founders and start-ups. The research results highlight the importance of studying the interdependencies among key actors in the start-up ecosystem in order to provide them with necessary resources and to stimulate the synergy effect. Research limitations/implications: Research limitations resulting from the analysis of a purposefully-selected case of the start-up ecosystem do not allow formulating general conclusions. Nevertheless, it illustrates a real business practice and challenges of the development of the specific entrepreneurial ecosystem. Future research line will concern an in-depth analysis of the most critical obstacles in the process of start-up creation as well as the assessment of the interdependencies among the key stakeholders of the start-up ecosystem to look for more effective cooperation. Practical implications: The synthesis of the current reflections on entrepreneurial ecosystems and the research findings reflected here can benefit both employees of business incubators, researchers, and entrepreneurship teachers and become an inspiration for further analysis and extended research on problems associated with increasing the efficiency and sustainability of local start-up ecosystems and the need to build valuable relationships with key stakeholders. Originality/value: The originality of the conducted exploratory research lies in presenting the real business practice and challenges of the development of the specific entrepreneurial ecosystem, and thus contribute to the discussion on the dilemmas associated with conducting the more effective practice-oriented research on start-up ecosystems.

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Section: Learning Climatementioning

confidence: 67%

Untitled

2022

SPSUTOM

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“…Finally, it is important to acknowledge and value the emotional and social intelligence of employees. Many private organisations, including banks, have been able to recognise that emotional and social intelligence might boost job productivity as a result of the advantages afforded by these skills (Vasudevan, 2020).…”

Section: Discussionmentioning

confidence: 99%

“…Meanwhile, it is evident that the service sector in Malaysia is a place for employment with inflexible time constraints and intense workloads. According to some, such employees struggle to manage and demonstrate both their own and other people's emotions, which adversely affected the way they communicated with peers (Vasudevan, 2020). Since the service sector has grown to be the main driver of the nation's economic growth, pressure is particularly strong on personnel in this sector.…”

Section: Introductionmentioning

confidence: 99%

Moderating Effect of Self-Efficacy on Cognitive, Emotional and Social Intelligence towards Work Engagement in Service Sector

Amrollahifar,

Yajie

2023

IJARBSS

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The world is witnessing a shift in industrialized nations' economies towards the service sector. Particularly in Malaysia, service sector has gone through profound and rapid changes in the last few years. Due to this reason, new management practices need to be studied and employed for better employee engagement. This study aims to examine the moderating effect of self-efficacy on the relationship between cognitive, emotional and social intelligence towards employee's work engagement in the service sector in Malaysia. The Partial Least Square method is employed to study the link. The findings indicate that self-efficacy moderates the relationship between emotional intelligence towards work engagement. Nevertheless, contrary to the claims of scholars, the study finds no evidence of any moderation effect of self-efficacy on the relationships between cognitive and social intelligence towards work engagement. Limitation and suggestion for the future research are also discussed.

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“…Research and publications on EI contribute to an increased awareness of the human dimension inherent in organizational dynamics and can guide practical actions within businesses and raise awareness among key stakeholders about its significance for organizational success. While a burgeoning body of literature on EI is evident across various domains, a recent review of the literature has brought to light a notable gap in the comprehension of EI, specifically within the banking sector (Vasudevan, 2020).…”

Section: Introductionmentioning

confidence: 99%

Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective

Elbirou

2024

JTS

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PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the significance of this emotional skill within the Moroccan banking sector.Design/methodology/approachThe research embraces an interpretivist philosophical perspective to gain insight into the subjective meanings and experiences of study participants. The methodology employed is qualitative, involving data collected from semi-structured interviews conducted with 21 front-office bank employees. The analysis of the data was conducted through employing thematic analysis.FindingsThe findings of this study conclude that emotional intelligence fosters and stimulates customer orientation for bank employees. The perception, understanding and effective management of emotions – both those of the contact personnel and their customers – enable employees to better comprehend customer reactions. They experience heightened empathy through the impact of accumulated professional experience, adapt their behaviors according to the emotional state of the customer, maintain a positive relationship with them and ultimately gain their confidence.Originality/valueThis study offers clear theoretical explanations and conceptualizations that have identified and linked pertinent literature on the topic. It focuses on a salient subject, investigating how emotional intelligence influences the customer-oriented behavior of front-office bank employees. Notably, this study represents one of the first attempts to explore this relationship within the Moroccan context. As a result, it contributes to the enhancement of managerial practices and human resource policies, thereby fostering a more productive and harmonious working environment.

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Assessing the Mediating Effect of Organizational Climate in the Context of Malaysian Banking Industry

Cited by 6 publications

References 29 publications

Untitled

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Moderating Effect of Self-Efficacy on Cognitive, Emotional and Social Intelligence towards Work Engagement in Service Sector

Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective

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