Assessing the Islamic Credit Card Users’ Satisfaction on Paying Zakat: Issues in Achieving

Salleh, Muhammad Zulfaris Mohd; Abdullah, Azwan; Nawi, Noorshella Che

doi:10.1007/978-3-030-69221-6_121

Cited by 1 publication

(4 citation statements)

References 14 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, zakat institutions must take proactive measures if there is still discontent among community members. Salleh et al (2021) found that the satisfaction of zakat payers is highly dependent on factors such as service quality, customer knowledge and Shariah compliance. Wahid et al (2009) found that it is likely that the muzakki are less exposed to how their zakat funds are distributed.…”

Section: Zakat As Instrument Of Welfare Economicmentioning

confidence: 99%

“…Also, institutions that give out zakat should regularly improve their facilities. Every state should extensively use innovative and creative technologies to assist zakat organisations in providing information as promptly and correctly as possible to preserve the welfare of muzakki (Wahab and Borhan, 2014; Zainal et al , 2016; Salleh et al (2021). Muzakki ’s satisfaction is crucial in increasing the zakat collection each year and so boosting the mustahik’s well-being.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Thirdly, most of the past studies have used quantitative methods, such as sending out questionnaires, to collect data. For example, Salleh et al (2021) used a survey questionnaire to study how service quality, customer knowledge and Shariah compliance affect customer satisfaction towards paying zakat through credit cards. Similarly, Andam and Osman (2019) used questionnaires to determine what makes Muslim Filipinos more or less likely to give zakat on employment income.…”

Section: Introductionmentioning

confidence: 99%

“…Secondly, the models used in earlier studies led to psychological models like the theory of planned behaviour that help us figure out how people act when it comes to zakat. This is clear when studies like Andam and Osman (2019), Asmalia and Kasri (2019), Bin-Nashwan et al (2021), Salleh et al (2021) and Kasri and Yuniar (2021) use psychological theories to try to figure out how people behave when it comes to paying zakat. Even though these theories might explain this behaviour, they should not be the only way to look at the role of zakat institutions in the bigger picture.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Zakat administration reformation towards an effective and efficient zakat revenue generation

Saad

Ahmi²,

Sawandi³

et al. 2023

JIABR

View full text Add to dashboard Cite

Purpose This study aims to identify the inputs from zakat administrators and experts needed for more efficient and effective zakat revenue generation. Design/methodology/approach Face-to-face interviews with zakat executives, administrators and experts are conducted to collect data. Findings The findings show three components of input required in the zakat transformation: environment, resources and history. The environmental component comprises five sub-components: companies, banks, zakat recipients, individual zakat payers and the legislative, while the resource sub-components comprise tangible and intangible resources. For history, two components, namely, achievements and challenges, need to be taken into account by the zakat administration. Research limitations/implications This study’s main implication is that the components proposed in this study can serve as the basis for developing new strategies for improving zakat collection and distribution management to achieve a more efficient and effective level. Practical implications This study will be helpful for policymakers, especially zakat authorities, on how to enhance their administration. Originality/value The model developed in this study will help the zakat administration to reform and enhance zakat compliance and zakat revenue generation.

show abstract

Section: Zakat As Instrument Of Welfare Economicmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%