Assessing the influence of project management on quality during the early phases of construction projects

Abstract

Abstract:Although the quality of a process affects the quality of the end product, there is currently an insignificant amount of knowledge about the quality of project management (PM) processes that directly affect the quality of the delivered product (constructed building). This study presents a proposal for modeling the impact of the quality of the PM process on the quality of the constructed building. The quality of the PM process is represented by the main quality factors and product quality indicators. It presents the results of the interviews that were conducted and study cases that were analyzed in Bosnia and Herzegovina with a variety of project participants (with different managerial perspectives) in terms of the indicators of quality of the delivered product. All participants, regardless of managerial perspective, believe that the most important indicator of the quality of products for each phase of the project is "customer satisfaction in the end phase", the measurement of which is different for each project phase that is presented. The results of the factor analysis of the definition and the planning phases show that 11 variables, namely, the quality factors of the PM process, can be grouped into three new factors, which is described as 66.61% (77.046%) of the basic set of variables.

Understanding the Key Quality Factors in Construction Projects—A Systematic Literature Review

“…The previous study performed by authors analysed F1-F11 (Table 3) process factors, factor F8 "coordination between project participants" (investor, contractor, and project manager) ranked first [22]. The survey participants believe it is the most important, but it is not the most mentioned factor in analysed papers.…”

“…The information was either presented by authors or found based on affiliation. We found 32 countries, with the largest number of papers in the USA (22), China ( 16), UK (13), and Malaysia (9). Papers grouped by continents and years of publication present how the idea of quality management in construction project management spread throughout the world (Figure 2).…”