This article describes an approach being used by the US Department of Agriculture's Forest Service to assess and strengthen agency‐wide capacity to collaborate effectively with external stakeholders, as well as strategic reasons for investing resources in this endeavor in an era of fiscal austerity. The article examines the role of the third‐party neutral in helping agency stakeholders chart the path forward, in the near term and the longer term, and offers reflections on the characteristics of that role that are most important to the efficacy of the over‐all effort in this particular case.