Assessing patients’ experience of integrated care: a survey of patient views in the North West London Integrated Care Pilot

Abstract

Introduction: Despite the importance of continuity of care and patient engagement, few studies have captured patients' views on integrated care. This study assesses patient experience in the Integrated Care Pilot in North West London with the aim to help clinicians and policymakers understand patients' acceptability of integrated care and design future initiatives.

Using information to deliver safer care: a mixed-methods study exploring general practitioners' information needs in North West London primary care

“…This study was conducted in North West London around the time when a new model of integrated care was piloted 17–21. The North West London Integrated Care Pilot involves collaboration and exchange of information between providers from primary and secondary care, along with community, mental health and social services, with the aim to improve continuity of care for people with diabetes and the elderly.…”

Changes in geriatric rehabilitation: a national programme to improve quality of care. The Synergy and Innovation in Geriatric Rehabilitation study

“…However, after implementation of quality improvements, a longer period of evaluation may be needed to reveal changes in service delivery as experienced by patients and informal caregivers [9]. It is a worldwide challenge to initiate, develop and evaluate integrated care on a large scale with multiple health care providers involved in a changing health care economy, also called 'complex adaptive systems' or 'complex interventions' [22][23][24].…”

“…Involvement of the patient and informal caregiver can improve continuity of care, quality of care and positive experiences with care [9][10][11]. Therefore, it is important to use different perspectives (patient/professional/informal caregiver) in the evaluation of processes and outcomes on the level of health service delivery (i.e.…”

“…alignment with patients' care needs; care coordination; team cooperation; and quality of care) [12]. However, few studies have evaluated multiple perspectives involved with changes in health service delivery [9,10,13].…”

The Role of Distributed Health Literacy in Asthma Integrated Care: A Public Medical Context from Portugal

“…To map individuals and resources involved in patients’ asthma management and exploring the properties of relations and ties between health mediators regarding density, range, boundedness, and homogeneity [28], it is essential to describe the exclusive forms, organization and composition of patients ‘health networks’ [27]. These networks are often important conduits for shared resources whose enhancement must also reflect the views of patients to certify that the healthcare services and health governance consider their beliefs, contexts and needs [29]. …”