Assessing Electronic Reserves at the University of Denver: A Faculty Satisfaction Survey

Brown, J.; Sewell, Bethany

doi:10.1080/15367967.2013.738391

Cited by 3 publications

(1 citation statement)

References 7 publications

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“…Denver University librarians Brown and Sewell (2013) discuss the impact of a series of faculty assessments they conducted to review their E-Reserve service, and subsequently, to gauge perceptions of a newly implemented E-Reserve platform. Brown and Sewell (2013, p. 42) indicate "a routine survey / feedback questionnaire [.…”

Section: Emerging Service Models and User Culturementioning

confidence: 99%

Possible Futures: E-Reserves, Decentralization, and Collaboration

Almeida

2014

Journal of Interlibrary Loan, Document Delivery & Electroni

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E-Reserves is a library support service that was conceived as a strategic, decentralized response to changes occurring in curricular resource formats during the 1990s. It is a service that has since become ubiquitous in academic libraries and one that is presently facing a crisis spurred by shifts in user culture, e-learning environments, and modes of scholarship production. Challenges facing E-Reserve services are compounded by a professional culture of isolation and by the absence of best practices and internal assessment measures that can serve as effective rubrics to measure changes or test the efficacy of current service models. This analysis of the history of E-Reserve services and evaluation of curricular support needs of faculty and students sheds light on the current crisis and envisions possible futures for the service. The article advocates for a move toward hybrid and iterative service models and highlights the importance of collaboration and outreach to ensure the future viability of E-Reserve services.

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Section: Emerging Service Models and User Culturementioning

confidence: 99%

Possible Futures: E-Reserves, Decentralization, and Collaboration

Almeida

2014

Journal of Interlibrary Loan, Document Delivery & Electroni

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The user experience: Student perspectives on library course reserve

Foster

Wilson

Sanders

et al. 2023

The Journal of Academic Librarianship

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Benchmarking and pondering ASERL interlibrary loan operations, 2010 and 2013

Atkins

Greenwood

Whaley

2014

Interlending &Amp; Document Supply

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Purpose – In 2010 and 2013, the libraries in the Association of Southeastern Research Libraries (ASERL) were surveyed to identify benchmarks and programs to support resource sharing. Benchmarks and challenges identified generate discussions regarding programming, networking, and other support to improve resource sharing operations. This paper seeks to address these issues. Design/methodology/approach – This study compares and contrasts the two surveys using mixed methods data analysis. This study assesses ILL performance and explores the challenges and trends interlibrary loan practitioners see today. Findings – The article identifies changes and trends in consortia-wide transaction volumes; staffing levels; campus document delivery; professional issues and challenges; and library organizational schemes. Research limitations/implications – The study did not include data from constituencies outside of interlibrary loan. It also did not include interview follow-ups with survey participants to discuss challenges and reorganizations in greater detail. Future interlibrary loan research could focus less on operational metrics and more on broader issues such as e-resources and change management. Mixed methods are effect tools for benchmarking and comparative case studies. Practical implications – Individual libraries can compare themselves to the operational benchmarks and use insights drawn from comment analysis to stimulate conversations regarding current and future roles for interlibrary loan. Consortia can duplicate the study to understand their operational benchmarks and their particular contexts. Originality/value – The study provides comparative benchmarks for research libraries and consortia spanning three years. It demonstrates substantial shifts in issues faced by libraries and librarians.

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Assessing Electronic Reserves at the University of Denver: A Faculty Satisfaction Survey

Cited by 3 publications

References 7 publications

Possible Futures: E-Reserves, Decentralization, and Collaboration

Possible Futures: E-Reserves, Decentralization, and Collaboration

The user experience: Student perspectives on library course reserve

Benchmarking and pondering ASERL interlibrary loan operations, 2010 and 2013

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