Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis

Alrawad, Mahmaod; Lutfi, Abdalwali; Alyatama, Sundus; Khattab, Adel Al; Alsoboa, Sliman S.; Almaiah, Mohammed Amin; Ramadan, Mujtaba Hashim; Arafa, Hussin Mostafa; Ahmed, Nazar Ali; Alsyouf, Adi; Al-Khasawneh, Akif Lutfi

doi:10.1016/j.jretconser.2022.103188

Cited by 63 publications

(41 citation statements)

References 86 publications

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“…Both privacy and security have been researched in literature, with increasing evidence validating their influence [99][100][101][102][103][104][105]. Based on a systematic review of PHR privacy policies, users are not provided with detailed descriptions of the security issues and adherence to standards and regulations when it comes to a PHR system [104,106].…”

Section: Theoretical Foundationmentioning

confidence: 99%

The Use of a Technology Acceptance Model (TAM) to Predict Patients’ Usage of a Personal Health Record System: The Role of Security, Privacy, and Usability

Alsyouf

Lutfi

Alsubahi

et al. 2023

IJERPH

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Personal health records (PHR) systems are designed to ensure that individuals have access and control over their health information and to support them in being active participants rather than passive ones in their healthcare process. Yet, PHR systems have not yet been widely adopted or used by consumers despite their benefits. For these advantages to be realized, adoption of the system is necessary. In this study, we examined how self-determination of health management influences individuals’ intention to implement a PHR system, i.e., their ability to actively manage their health. Using an extended technology acceptance model (TAM), the researchers developed and empirically tested a model explaining public adoption of PHRs. In total, 389 Saudi Arabian respondents were surveyed in a quantitative cross-sectional design. The hypotheses were analysed using structural equation modelling–partial least squares (SEM-PLS4). Results indicate that PHR system usage was influenced by three major factors: perceived ease of use (PEOU), perceived usefulness (PU), and security towards intention to use. PHR PEOU and PHR intention to use were also found to be moderated by privacy, whereas usability positively moderated PHR PEOU and PHR intention to use and negatively moderated PHR PU and PHR intention to use. For the first time, this study examined the use of personal health records in Saudi Arabia, including the extension of the TAM model as well as development of a context-driven model that examines the relationship between privacy, security, usability, and the use of PHRs. Furthermore, this study fills a gap in the literature regarding the moderating effects of privacy influence on PEOU and intention to use. Further, the moderating effects of usability on the relationship between PEOU, PU, and intention to use. Study findings are expected to assist government agencies, health policymakers, and health organizations around the world, including Saudi Arabia, in understanding the adoption of personal health records.

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Section: Theoretical Foundationmentioning

confidence: 99%

The Use of a Technology Acceptance Model (TAM) to Predict Patients’ Usage of a Personal Health Record System: The Role of Security, Privacy, and Usability

Alsyouf

Lutfi

Alsubahi

et al. 2023

IJERPH

Self Cite

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“…Within the context of this study, perceived usefulness can be defined as the level to which utilizing a mobile banking application will provide benefits for clients in performing financial transactions [59]. Prior studies [60][61][62][63] have mentioned that perceived usefulness is one of the strongest predictors in the TAM model and has a positive effect on intention to use technology. Studies in e-banking [64,65] have confirmed that perceived usefulness has positive relationship with user intention to adopt e-banking systems.…”

Section: Perceived Usefulnessmentioning

confidence: 99%

Investigating the Role of Perceived Risk, Perceived Security and Perceived Trust on Smart m-Banking Application Using SEM

et al. 2023

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Effective security support remains a challenge, even for mobile banking applications; this is leading to the loss of many customers due to limited protection of customer data and privacy. Cyber threats include everything from identity theft to malware threats and email and online fraud. Thus, businesses and individuals should use risk assessment methods and countermeasures to protect their m-banking apps. With this in mind, a new model using the Technology Acceptance Model (TAM) has been proposed. The model has been broken down into six main countermeasure categories, namely: perceived risk, perceived security, perceived trust, ease of use, usefulness and service quality. To test this model, structural equation modelling (SEM) was used. Our findings reveal that perceived security, perceived trust and service quality play key roles in improving the adoption of mobile banking apps. In addition, the findings indicate that perceived risk had a negative impact on both clients’ trust and their attitudes toward the use of mobile banking services. The proposed model could increase the adoption of m-banking apps by enhancing their defenses against security risk issues. The model enhances the risk reduction (63.0%), data protection (75.0%), trust (32.1%), quality of service (74.0%), ease of use (44.0%) and usefulness (45.3%) ratios.

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“…Generally speaking, IS provides required information and knowledge but these need to be hazard and risk-free, and the system needs to facilitate easy communication. In this regard, service quality is a measure of the IS quality of service and it is employed by the marketers to investigate the system, being that it reflects its effectiveness and supports the IS department, measuring system reliability, empathy and response ( Al-Khasawneh, Lutfi, & Jaber Barakat, 2016 ; Alrawad, Lutfi, Alyatama, et al, 2023 ; Almaiah et al, 2022j ).…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

The influence of accounting information system adoption on business performance amid COVID-19

Saad¹

2023

Computers in Human Behavior Reports

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Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis

Cited by 63 publications

References 86 publications

The Use of a Technology Acceptance Model (TAM) to Predict Patients’ Usage of a Personal Health Record System: The Role of Security, Privacy, and Usability

The Use of a Technology Acceptance Model (TAM) to Predict Patients’ Usage of a Personal Health Record System: The Role of Security, Privacy, and Usability

Investigating the Role of Perceived Risk, Perceived Security and Perceived Trust on Smart m-Banking Application Using SEM

The influence of accounting information system adoption on business performance amid COVID-19

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